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    Service Account Coordinator - Indianapolis, United States - freije Engineered Solutions Company

    freije Engineered Solutions Company
    freije Engineered Solutions Company Indianapolis, United States

    3 weeks ago

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    Description

    We're in search of a Service Account Coordinator to join our expanding team at Freije. If you enjoy a dynamic work environment with unique challenges daily, this position could be the perfect fit for you!



    Responsibilities:
    - Manage the overall business relationship with customers
    - Dispatch Service Technicians to service calls
    - Follow up on technician status
    - Review work orders for accuracy and move to billing
    - Create purchase orders for technicians
    - Act as a point of contact, provide customer service, and general relationship management
    - Answer customer phone calls for service requests
    - Provide customers with updates or supporting documents as needed

    Required qualifications:
    - High School diploma or equivalent required
    - 1 year of experience in a related or dispatch position needed
    - Basic computer skills (Outlook, Excel, Word)
    - Basic math skills
    - Ability to prioritize workload based on customer needs
    - Ability to work well independently and as part of a team
    - Strong administrative, organizational, computer, customer, and communication skills
    - Flexibility in availability during peak seasons
    - Must pass a background check and drug screening

    Core Values - Gluey:
    - Be a person that others want to collaborate with
    - Create a positive work environment
    - Demonstrate integrity and willingness to share knowledge

    Lead From Your Seat:
    - Think like an owner
    - Be a servant leader
    - Take responsibility instead of assigning blame
    - Contribute ideas for company improvement
    - Be a team player and avoid saying "that's not my job"

    Uber Customer Centric:
    - Focus on providing a 'wow' experience for customers
    - Create a culture of respect and excellent service
    - Maintain a positive attitude towards internal and external customers
    - Prioritize customer satisfaction in all interactions

    Endeavor to be Great:
    - Strive to be the best version of yourself
    - Aim for personal growth and development
    - Work towards becoming an expert in your field
    - Constantly improve your relationships and work quality

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