Operations Coordinator - Remote, United States - Rachio

Description

About Rachio

Rachio is a mission-based startup advancing the smart home outside, through conservation and connection. A category leader within the smart home industry, Rachio creates innovative technology and solutions that enliven the outside space of any home through exceptional products, data-driven personalized recommendations and an unmatched user experience. Together, the Rachio community has saved *175 billion* gallons of water - and counting.

About This Opportunity

Rachio seeks a strategic-thinking Operations Coordinator to join our Supply Chain & Operations team. This role will report to the Director of Supply Chain and oversee the flow of orders through various systems into our central ERP system. You will ensure accurate and on-time order fulfillment through our 3PL warehouse partners. Additionally, you will work cross-functionally with Customer Success, Marketing, and other departments to increase supply chain agility and reliability. You will be a great addition to our team if you are passionate about our mission, establish yourself as a resource with a solid understanding of our business and industry, and have the desire to grow within our organization.

What You'll Do

• Execute order processing and fulfillment
• Monitor Order Statuses
• Maintain SLA's and address SLA misses
• Order Processing Training
• Onboard new Customers/Vendors and setup routing instructions with 3PL
• Troubleshoot TMS or Routing Issues with 3PL and monitor 3PL for accurate implementation of routing instructions
• Coordinate changes with 3PL to support customer needs
• Escalate any order fulfillment and inventory issues to 3PL and cross-functional teams (Sales, Marketing, CS, etc.)
• Submit data to marketplace partners for dropship fulfillment
• Manage omni-channel retailers and Amazon POs, fulfillment, and dispute resolution
• Monitor 3PL to minimize Chargebacks
• Submit disputes, identify root causes, and implement controls
• Provide inventory reporting, summaries, and reconciliation for our Finance team
• Become the operations systems & processes expert
• Generate standard system reports and analysis for internal company needs
• Research discrepancies to identify root causes and collaborate with 3PL to make corrections
• Review PI results and address discrepancies with 3PL
• Coordinate PI results with Finance to update ERP
• Identify processing issues and coordinate with 3PL to fix
• Support RMA processes for individual customers, physical retailers, and irrigation professionals
• Manage execution of RMA process and dispositions by 3PL
• Coordinate the recycling of damaged goods as warranted per dispositions
• Interface with customers as needed on orders/fulfillment
• Execute all logistics for upstream and downstream bookings
• Ad hoc analysis and reporting

What Makes You A Great Fit

• Bachelor's degree preferred, but not required. 4+ years of relevant experience required if you do not have a bachelor's degree
• 2+ years in an operations, analytics, or an accounting role
• Experience with EDI platforms in both integrations and day-to-day operations (SPSCommerce, CommerceHub preferred)
• Experience with MRP/ERP systems (NetSuite preferred)
• Strong attention to detail to ensure minimal error rate
• Strong organizational skills that drive fast & efficient execution
• "Owner's" attitude - you're willing to problem solve and enjoy working both independently and cross-functionally
• Experience coordinating with external partners (contract manufacturers, 3PL)
• Strong analytical mindset with the ability to evaluate operational metrics, problem solve, and think critically.
• Experience with physical inventory order fulfillment preferred
• Experienced with spreadsheets (Google Sheets / Excel)
• Exceptional verbal and written communication and collaboration skills

Compensation

• The salary range for this role is $55,000 - $75,000 with a bonus structure based on individual & company performance
• Stock options

Location & Travel

• This is a remote position
• Applicants must be currently authorized to work in the United States on a full-time basis. Rachio is unable to sponsor applicants for work visas.
• Preference will be given for candidates in Southwest or CT/MT timezone.
• Although Rachio is a remote company, all employees are expected to travel for an annual company-wide offsite event and in-person team meetings (6-7 days overall) throughout the year. These hosted events include paid travel to and from a selected city in the United States. Additional travel may be required (e.g. 3PL visit)

Total Rewards

• Insurance:
• Medical, dental, and vision insurance -- premiums are 100% paid for employees and 60% paid for dependents, based on company sponsored plans.
• Employer paid Basic Life and AD&D insurance
• Optional benefits include: short term disability & long term disability, pet insurance, and more
• Time Off: Unlimited PTO, 10 paid sick days per year, Empathy Leave, and paid Parental Leave
• Retirement: 401(k) plan with a company match
• Professional Development: Employees receive an annual stipend to put towards furthering their education and career growth
• Work From Home: Employees receive a monthly stipend to put towards enhancing their remote work experience
• Relaxed dress code: Wear what makes you feel most comfortable working at Rachio

Our Values

• Start with Empathy: We listen with the intent to understand, not simply to respond. We assume positive intent, and remember that at the end of the day we are all human and on the same team.
• Fail Strategically: We view the unknown as an opportunity to learn and therefore grow. We encourage and support each other in taking risks and testing the status quo. We bias towards action, look for early feedback, and take the time to openly share learnings with the team.
• Participate & Commit: We believe that the best decisions are made when we show up fully. We challenge assumptions, discuss the data, and ask the hard questions. Decision-makers protect the time to collaboratively explore and welcome wild and unconventional ideas. In the end, everyone may not agree with the final decision, but they feel heard and are committed to the path forward.
• Delight to Sustain: We believe that our customers don't have to compromise to be sustainable. Our first priority is to provide a delightful experience that adds value to their lives while creating a better future for our planet.

How to Apply

• Please apply via our careers page
• A cover letter is required
• Rachio is accepting applications on a rolling basis.

Studies show that women and people of color are less likely to apply to jobs if they don't meet every listed qualification. Here at Rachio, we care about your ability to get the job done more than how you gained your experience. If you are hesitant to apply but feel you can excel in the role with your experience, we want to see your application

We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, sex, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.