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    Community Support Specialist - El Paso, United States - Spark Theory Innovations

    Spark Theory Innovations
    Spark Theory Innovations El Paso, United States

    2 weeks ago

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    Description


    Spark Theory Innovations is a sales and customer service firm that provides sustainable Community Support around the El Paso area.

    We are seeking someone articulate, bright, and detailed-oriented for our Community Support Specialist role Our Community Support Specialist will train directly with our group of leaders to learn all entry-level duties and everyday responsibilities.

    Our Community Support Specialists do an incredible job at providing direct support to our telecom partner's brand.

    The company's mission is to have our Community Support Specialist spread the word of our mission and make the community better.

    This candidate will provide immediate customer assistance such as assessments, education on the client and their community resources, and help with tracking confidential customer information.


    Community Support Specialist Duties:
    Reach out directly to consumers and educate them on the products and services offered by our clientsPrepare applications and forms for donors for client and customer trackingSupport the Community Support Specialist team by completing comprehensive reports that are thorough and accurateTake the initiative and resolve escalations or objections from community members to explain our missionRepresent the company in a professional manner at community events and networking gatheringsEnsure courteous and efficient service is provided to all customersSupport other members of your team as well as cross-functional team members by showing participation in meetings and training classes

    Community Support Specialist Skills Desired:
    Bachelor's degree or Associate's degree in Business, Management, or Administration is preferredComfortable taking the initiative to enhance skills and corresponding with multiple departments and clientsPrior history delivering excellent customer service is a plusWorking in customer service, sales, or community outreachExcellent problem solving and organization skillsSelf-motivated and eager to exceed expectationsExcellent time management skills and ability to adhere to a schedule
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