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Seasonal Pool Server - Scottsdale, United States - Driftwood Hospitality Management

Driftwood Hospitality Management

Verified Company

Scottsdale, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

Driftwood Hospitality Management's company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives.

Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service.

Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Job Summary

This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team.

Serve cocktails and food to guests in a personable, courteous and professional manner with a focus in our superior standards which displays a sense of pride

Qualifications:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities
Strong working knowledge of micros ordering system and other check processing procedures
Must be able to carry cocktail tray with one hand and distribute food/drinks with the second hand cocktail tray could weigh up to 30 lbs
Ability to lift moderate weights and remain on feet for a prolonged period of time
Ability to carry food and beverages up and down stairs safely and professionally
A sincere desire to provide the utmost in guest service
Ability to listen effectively, to speak and write English clearly
Must work well under a high stress/pressure environment
Selfmotivated, organized, fast and eventempered
Strong attention to detail a must
Pleasant personality to effectively deal with guests who may be upset or displeased
Ability to quickly deliver quality product while under pressure
Must be able to bend down repeatedly
Possess excellent leadership, communication and interpersonal skills
Consistently maintain a high level of work quality and quantity per resort standards
Ability to identify, address and resolve conflict
Ability to work under extreme weather conditions; wet, dry, cold, hot
High School Diploma or G.E.D
Related Work Experience
Previous food and beverage experience required
Experience with hospitality and customer service required

Responsibilities:

This position contributes to The Scottsdale Resort & Spa's success by working within the framework of a quality Food and Beverage service team
Serve cocktails and food to guests in a personable, courteous and professional manner with a focus in our superior standards which displays a sense of pride in the Sanctuary Commitments and Sanctuary Standards of Excellence
Be thoroughly familiar with all standards of proper service and phone etiquette and adhere to these standards throughout guests' dining experience
Stock all necessary food and nonfood items
Complete requisition for all required paper goods, beverage supplies and perishable items
Offer misting service, towels and ice water to guests
Greet guest and take beverage order
Service items from a limited menu
Knowledgeable of all liquor laws as well as company and departmental policies regarding consumption of alcoholic beverages
Know all spirited beverages available including ingredients, garnish and specific service
Prepare drinks according to the set standards
Know all menu items including ingredients, preparation, required condiments and specific service
Check side duty list for opening and closing duties
Relay guest complaints and comments to supervisor
Check cleanliness and orderliness throughout the day, bus, wipe tables and straighten chairs
Responsible and accountable for all unsigned checks and will report these to the manager
Pick up litter around service and guest area when necessary
Obtain completed check from micros, present to the guest and finalize the check in system according to method of settlement
After guests have departed, remove dirty dishware, wipe and reset table
Professionally service guests' poolside without assistance during typical service demand
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, coworkers, and management
Maintain a positive work atmosphere by acting and communicating in a manner that enables getting along with guests, vendors, coworkers, and management
Be familiar with emergency safety measures
Determine gratuity distribution according to set department standards
Attend all scheduled staff meetings and supplemental training sessions
Perform any other duties as assigned by the Pool Supervisor
Maintain good safety habits and report unsafe or hazardous conditions to Security
Promote excellent guest relations