Office Catering Client Account Manager - Oakland, United States - Just Fare

Description

About Just Fare
Just Fare is building a just world where food is a force for social change.

We make good food — for people who enjoy eating, and for those who want a more equitable and just food system.

Based in Oakland, CA, we offer food services for the workplace, event catering, design commercial kitchens and food programs, and operate a community kitchen.

We ground everything we do in service of creating a more responsible and ethical world.

1% of our revenue supports donated meals made by our charitable arm, Just Fare Community Kitchen. So far, we have delivered over 445,000 meals to communities fighting food insecurity in the Bay Area.

Tastes good. Does good.


About Workplace
Our Workplace business unit prepares and serves food for a variety of Bay Area companies and institutions. Ingredients are carefully selected from organic, local, independent farms - prioritizing purchasing from BIPOC and women-owned purveyors.

Prepared to satisfy refined palettes and a diverse range of dietary sensitivities and preferences, our nourishing meals aim to delight employees.

Our Workplace business unit offers multiple food program solutions to meet our clients' needs.


Position Overview
The Catering Account Manager will oversee Workplace operations and conduct all Account Management.

This role will be responsible for developing new Workplace programs, launching new accounts, coordinating with FOH and BOH teams and aggregating all feedback to constantly improve our offerings.

As primary account manager for Workplace, this role will be the primary point of contact for the client and will lead all client communications, reporting, community engagement, as well as all program adjustments.

The Catering Account Manager is a key member of the team who is constantly driving the improvement of all Workplace offerings alongside other managers, and our FOH, BOH and Operations teams.

Responsibilities for Culinary Operations:

• Lead any new client launches and create relationships with onsite contacts as well as set the standard for service and hospitality.
• Develop and train the service at any new account with the Assistant Hospitality Manager who oversees the account.
• Lead all program development for new and current clients for Workplace offerings.
• Lead client launches for all Workplace offerings including but not limited to snack and drink, hot meals, soup/salad/sandwich
• Oversee inventory management process for all Workplace offerings and consumption reporting presented to the client (weekly).
• Lead research, submit for quotes and purchase equipment and smallwares for clients, FOH operations and other aspects of the operation as needed.
• Operates as project manager for Workplace business unit and other projects as directed.
• Be the liaison between the FOH and BOH for program development with strong communication, structure and channels.
• Lead all feedback aggregation and system development to address and implement strategic changes to improve client satisfaction
• Collaborate with clients and Design business unit to develop design solutions that improve service and client experience
• Manage and develop workplace operations employees including 1:1's, development plans and corrective action
• Lead recruitment and hiring for key workplace employees
• Develop tools and assist with researching and implementing technology solutions to improve operational efficiency.
• Develop SOPs to create an efficient operation, prevent client issues and spearhead communication for any issues that do arise.
• Train Just Fare employees on SOPs, tools and technology.

Responsibilities - Account Manager:

• Lead all client communications and be the primary client point of contact for Fare.
• Anticipate program challenges related to adjusted headcounts, offerings evolution, program development, and work with the culinary team to address.
• Lead work plan development for all client offering changes related to Workplace.
• Lead client reporting with analysis, presentations and actions plans for program improvement.
• Conduct monthly program reports for each client.
• Conduct weekly program consumption reports for each client.
• Schedule, lead and develop agendas for all client meetings.
• Create, schedule and conduct client surveys with reporting and summaries for clients.
• Draft contract addendum for program changes to be approved by leadership.
• Develop and enhance communication process to present clients with daily and weekly menus (if necessary)
• Lead design process, guidelines and content creation for onsite communication with the community (signage, feedback, other).
• Lead client facility management for onsite equipment and 3rd party vendor coordination.

Qualifications & Requirements:

• Excellent understanding of catering and snack and drinks
• Highly organized and detail oriented
• Deep understanding of inventory systems
• 58 years experience in food/grocery related merchandising
• Minimum 1