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    Outbound Sales Specialist - Cincinnati, United States - altafiber

    altafiber
    altafiber Cincinnati, United States

    3 weeks ago

    Default job background
    Telecommunications
    Description

    Job Purpose

    The position is responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

    Essential Functions

    • Utilize outbound dialing with a focus on customer acquisition, upgrading current customers and up sell, (70%)
    • Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)
    • Maintain, track, change, and input leads through (10%)
    • Take direction from upper management and complete administrative duties (5%)
    • Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)

    Experience

    • 0 to 2 years of experience
    • Prior experience in sales or marketing highly preferred
    • Prior experience in telecommunications preferred
    • Prior experience in a call center preferred
    • Strong organizational and time management skills preferred

    Education

    High School Diploma or equivalent

    Special Knowledge, Skills, and Abilities

    • Excellent oral, written, and interpersonal communication skills necessary
    • Knowledge of Microsoft programs and applications
    • Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
    • Proficient problem solving and analytical skills
    • Demonstrated success working in a sales environment

    Supervisory Responsibilities

    • No supervisory responsibilities

    Altafiber:

    We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from email addresses. We are encouraging applicants to apply through our website at altafiber Careers for added security.

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