Honda Experienced Service Advisor - Chesapeake, United States - First Team Automotive Group

First Team Automotive Group

Verified Company

Chesapeake, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Shift:
First Shift,Rotating,Mon,Tue,Wed,Thu,Fri,Sat

First Team Honda is looking for an EXPERIENCED SERVICE ADVISOR

We are growing - again While other companies have scaled back on their staff, First Team Honda is conducting business - and growing

JOIN A LEADER IN THE AUTOMOBILE INDUSTRY _AND AN AWARD-WINNING COMPANY_**
FIRST TEAM HONDA is looking for an exceptional and
_experienced_SERVICE ADVISOR** That's right We are experiencing year-over-year growth in our Service Departments and need a dynamic individual to round out our Team

We are looking to add an experienced Service Advisor to accommodate our sustained growth We are going to new levels and need a qualified and experienced individual to help us get there
_ First Team Honda_ is a dynamic part of a company that offers a Team environment, great benefits and ongoing training and support.

We are an extraordinary company and an extraordinary place to work

ESSENTIAL DUTIES:

Produces additional revenue for the Dealership by selling finance and insurance products and programs and other appropriate after-sale items to New and Pre-Owned Customers.

Essential Duties also include the following:

Meets and greets our Customers on the Service Lane
Provides
_extraordinary_ Customer Service by providing an
_exceptional customer experience_
Using the latest in technology, engages the Customer at their Vehicle in order to efficiently and effectively check the Customer's Vehicle into the Service Department
Follows the Service RoadtoaSales
Establishes and maintains good working relationships with Customers and the Technicians, including training and motivating.
Works with Service Manager to secure a reasonable profit from every sale.
Coordinates all service/repair work with Team Leader to achieve completion times, etc.
Provides a professional level of communication with each Customer and ensures that all promises and promise times are met.
Provides solutions for each and every Customer, including repair options, alternative transportation
Advises every Customer on the the specific needs their Vehicle has
Monitors system to ensure that Technicians are able to meet all promise times
Offers a Multi-Point Inspection to every Customer; able to sell additional Technicianrecommended repairs or service.
Conducts business in an ethical and professional manner.

Experience and Skills:

Responsibilities (include but are not limited to):

Ability to hold yourself accountable and achieve goals with limited direct supervision.
An impressive workethic and Teamminded mentality.
Professional appearance and conduct.
Selfmotivated and the ability to work in a Team environment.
Excellent verbal/written communication, strong negotiation and presentation skills.
Working knowledge of computers; CDK a plus
Follow all company policies and procedures.
Demonstrates behaviors consistent with the Company's Values in all interactions with Customers, Co-Workers and Vendors.

Additional Requirements:

Pass a motor vehicle report and possess an acceptable safe driving record.
Pass a criminal background check and drug screen.

Job Benefits:

Awesome Benefits:

Competitive compensation package

Medical and Dental planCompany Paid Employee Life Insurance of $25,00Short-term disabilityEmployee Assistance Program401K PlanDiscounts on Vehicles, Parts and Service