Banquet Server - Gillette, United States - Nhshotels

Description

** Banquet Server**

**Job Category****:** Food **Requisition Number****:** BANQU01518 Showing 1 location **Job Details**

**Description**

The Banquet Server is responsible for serving food and/or beverages to guests while delivering outstanding guest service. Servers are a very important part of a successful event at the hotel, and have the special duty of making a guest's experience memorable, no matter the occasion.

**Duties and Responsibilities**

Understand and respond to customers needs and ensure a high level of guest satisfaction.

Greet guests in a friendly manner upon arrival, maintain a proactive guest service approach at all times.

Provide fast, friendly, professional and responsive customer service to hotel guest and staff.

Maintain excellent attendance to ensure hotel and our guests have the necessary coverage to provide efficient guest service standards.

Use the 10/5 rule: 10 feet-make eye contact and smile, 5 feet-greet and speak to the customer.

Serve as a role model to staff and management by performing duties professionally, interacting with customers, managers, staff and community with integrity while maintaining a working environment that encourages cooperation and respect for all.

Maintain and advance knowledge about the hotel and events and use that knowledge to assist with any guest question.

Work well with the team, understanding that it takes a team to accomplish our goals, vision and objectives.

Under all circumstances, reaches towards calmness, tact and creativity to ensure the continued confidence of the public and co-workers.

Assist in maintaining a workplace that is comfortable, clean, and fun.

Ensure operational effectiveness by delivering superior service and quality products in a consistent manner to both customers and the team.

Lead by example follows direction and ensures all aspects of the operation are met and delivered.

Seek ways to save/generate revenues for the hotel, especially pertaining to the food and beverage operations.

Attend all mandatory department meetings.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.

Maintain confidentiality of proprietary information, and protect company assets.

Available to work required schedule which may include nights, weekends, holidays and overtime when needed and/or required.

Complete all other duties as assigned to support the mission and goals of National Hospitality Services.

**Required Skills and Experience**

At least six months server experience in a full-service bar and/or restaurant preferred but not required.

Highly energetic and motivated individual.

Excellent interpersonal and communication skills with a strong customer/client focus.

Self-Starter with ability to work independently and as a team.

Ability to work in a fast-paced, high-pressure environment.

Results-driven focus and ability to work through to completion in a timely manner.

Adaptable to change.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Must maintain a neat and professional appearance, upholding company appearance standards at all times.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.

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