Network Support Technician - Vienna, United States - Town of Vienna

Town of Vienna
Town of Vienna
Verified Company
Vienna, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Salary
- $62, $100,789.00 Annually
Location

  • Vienna, VA
    Job Type


  • Full Time

  • Permanent
    Job Number
  • 00514
    Department
  • Information Technology
    Division
  • Information Technology
    Opening Date
  • 05/21/2024
    Closing Date
  • 6/2/2024 11:59 PM Eastern
    DESCRIPTION

BENEFITS

QUESTIONS

General Statement of Job:


The purpose of this class within the organization is to perform professional, technical, and administrative work in support of the Town's Information Technology systems, including the Police Department's Communications Center.


Qualified applicants must have the ability to perform all of the following: communicate effectively; read and comprehend simple instructions and correspondence; write clearly and concisely; deliver effective training presentations in both one-on-one and small group situations to employees; possess a general knowledge of IT practices and procedures.

Time management and organizational skills are required, as well as the ability to interact with customers courteously, respectfully, and cordially.


Qualified applicant must be able to use critical thinking to assess, analyze, and troubleshoot hardware and software tasks with mínimal supervision and must be able to communicate status updates promptly.


This class works under close to general supervision according to set procedures but determines how or when to complete tasks.


Work Schedule:

Monday through Friday 10:00AM - 7:00 PM
All new employees must satisfactorily complete a background check. A conditional offer of employment may then be made contingent upon the successful completion of a drug test.

This position requires work on-site and is not a tele-commuting position.

This is a Non-Exempt Position

Duties and Responsibilities:


The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

Essential Functions:


Repairs, maintains and troubleshoots staff computer hardware and software and peripheral equipment; monitors data backups and restorations as needed and in coordination with the IT team.

Provides user support, training and assistance. Sets up and configures work stations, installs department specific software, troubleshoots issues, troubleshoots and removes spyware and viruses. Monitors, maintains and assists with installs of network infrastructure including Ethernet and fiber connectivity.

Provides technical support for council and other meetings; for Tyler Munis financial systems, County Courts system; parks Wi-Fi services; portable points of sale; and public safety technical emergencies.


Administers departmental standards and procedures for the use of the communications and information technologies systems; maintains all information systems data required for the effective day-to-day operations of departmental systems and the coordinating state/local communication/information technology systems.

Develops, maintains and upgrades Town Intranet site as necessary; updates Town extranet site as assigned.

Researches, evaluates and recommends purchase of computer systems and components; assess needs and provides justification for purchases. Prepares quotes and purchase orders for approval; orders hardware and software based on departmental needs. Maintains knowledge of working and current technology to determine what is needed to support the network systems.


Supports and troubleshoots Police servers Axon (In Car and Body Camera) Video, LiveScan, Police Badge ID cards, departmental video security systems; New World Records Management CAD/RMS mapping; supervises and manages camera systems for mug shots; Public Safety Radio System, and Virginia State Police ISP connections.

Communicate the status of tasks and or projects in a prompt, reliable, and consistent manner.


Produces and maintain various types of written reports for various types of items such as inventories, managing trouble tickets, event logs, and equipment assignments.


Establishes and maintains working relationships with Town officials, public officials, associates, contractors, and other regional jurisdictional technical management personnel; coordinates and supervises technical projects and activities with other regional jurisdictions.


Additional Duties:

Creates ID badges and maintains ID production equipment.

Develops and administers asset life-cycle inventory.

Prepares and processes a variety of documentation annually and as otherwise required.

Prepares documentation for various systems training; receives written incident reports, automated reports, and contractor status reports.

Performs related work as assigned.


Responsibilities, Requirements, and Impacts

Data Responsibility:


  • Data Responsibility refers to information, knowledge, and conceptions obtained by observation, investigation, interpretation, visualization, and
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