- Answer phones to best qualify customer needs (occasional walk-ins).
- Relay messages and special instructions to service technicians.
- Keep record of service calls and work orders in Service Titan.
- Occasionally collect accounts receivable and past due balances.
- Monitor emergency calls and work with Technicians Support Specialist to handle priority jobs.
- Responsible for making follow-up calls with customers to record satisfaction with service, possible concerns, further needs, and general feedback.
- May interact with vendors in matters regarding supplies and materials.
- Occasionally supports answering phones for main office.
- Work closely with team to provide feedback and training opportunities to leadership.
- Active Listening. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, retaining and applying guidance and directions.
- Interpersonal Skills: Tactful and mature demeanor with well-developed interpersonal skills including the ability to work well with diverse personalities.
- Speaking to others to convey information efficiently and effectively.
- Proficient with software and company platforms, adhering and adapting to company processes.
- Making decisions and solving problems. Analyzing information and evaluating results to choose the best solution and solve problems.
- Ability to work both independently and cooperatively.
- Attention to detail, accurate and thoroughness in completing tasks
- Productive time management awareness, eliminating deviations from priorities.
- Organization: Utilizes strong organizational skills.
- Some knowledge of building maintenance needs and service requirements.
- Some knowledge of the practices, methods, materials, and equipment of the plumbing trade.
- Competitive Wage ($19-21/hr DOE)
- Medical Insurance - 3 affordable plans with HSA and FSA options available
- HSA Employer Contribution of $600/$1,200 (Individual/Family) if selecting the HDHP HSA plan
- Dental & Vision
- Employer 401(k) match up to 8%
- Paid Time Off
- 6 Paid Holidays
- Co-workers committed to teamwork, individual responsibility, and success
- Opportunity to live and play in the "Last Best Place"
- Schedule: Monday - Friday, 7:30am to 4:30pm
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Client Support Specialist - Bozeman, United States - Williams Plumbing / Williams Civil Construction
Description
Job Description
Job DescriptionSalary: ($19-21/hr DOE)Williams is hiring a Client Support Specialist who embodies professionalism, core values, and efficiency in every interaction, serving as the primary point of contact for our customers in plumbing, heat, and light civil services. Your key responsibility will be to promptly and effectively address customer inquiries and needs. You'll excel in gathering precise information and meticulously documenting job details within our HVAC/Plumbing software system.
What You'll Do:
What You Bring:
What We Offer:
About Williams:
Williams is the best plumbing and HVAC service team in the Gallatin Valley. Specializing in home service and repair, we ensure every customer's plumbing, heating, and cooling systems do what they should do: provide comfort and peace of mind. With over 40 years of experience, we know this community better than anyone — and our expertise outmatches anyone in the industry. We prioritize knowledge and training. We take pride in strong customer relationships. And we never tire of delivering quality, timely, and honest work.
