Voice Engineer - Herndon, United States - ManTech

ManTech Herndon, United States

1 week ago

Full time

Description

Secure our Nation, Ignite your Future

Voice Engineer:

ManTech is seeking a motivated, career and customer-oriented Voice Engineer to join our team for a program that supports a variety of customer IT requirements with a focus on providing productive and collaborative workspace to support dynamic mission requirements. Knowledge of Avaya Voice gateways and hardware is a plus.

Responsibilities include, but are not limited to:

Attending customer meetings.
Troubleshooting Voice hardware and software issues.
Working extensively with IT and related teams in the deployment, stabilization, and ongoing operation of systems.
Leading projects that include Voice installs, and implementation in accordance with design documents and build-to packages.
Supporting activities to improve the overall excellence of the team by supporting the creation of Knowledge Articles, Work Instructions, SOPs, etc.
Providing input on team's success, accomplishments, roadblocks, etc.
Providing weekly status reports, and other reports as required.
Meeting contractual performance criteria.
Identifying opportunities to automate processes and increase efficiency.
Local travel may be required between customer building.
Works independently, with guidance in only the most complex situations.
May lead teams or projects with moderate resource requirements, risk, and/or complexity.
Leads others to solve complex problems; uses analytical thinking, tools, and judgement to identify innovative solutions.
Communicates complex concepts.

Hours of Coverage:

Individual shift may vary, but you will be a member of a team that provides coverage during core hours from 9:00 a.m. – 3:00 p.m.

Basic Qualifications:

Ability to build and maintain constructive relationships among customers, stakeholders, technical teams, and contractors across the customer base.
Ability to work in a fast-paced environment with tight deadlines.
Ability to assess customer needs, meet quality standards for services, and evaluate customer satisfaction.
Ability to work with schematic capture tools.
Demonstrated problem solving skills.
Must demonstrate ability to thrive and succeed in a challenging environment.
Must be able to interface with individuals at all levels of the organization both verbally and in writing.
Proficiency in many aspects of information technology.
Exceptional customer service skills.
Excellent oral and written communication skills.
Proficiency in the use of MS Office product suite.
Knowledge of component and transmission medium compatibility and interconnection.
Willingness to travel as needed.
Bachelor's degree and 8+ years of relevant experience. 4+ additional years of experience may be substituted for a degree.

Preferred Qualifications:

Experience with ServiceNow ITSM & ITBM.

Security Clearance Requirements:

Current/active TS/SCI with Polygraph.

Physical Requirements:

Must be able to remain in a stationary position 50%.
Must be able to move/traverse within and between buildings and offices.
Must be able to position self to maintain computers, including under the desks and in the server closet.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
Must be able to move Audio/Visual or Computer equipment weighing up to 50 pounds.
The person in this position frequently communicates with co-workers, management, and customers; must be able to exchange accurate information.
Resolving technical problems and answering queries by telephone or self-service that involve computer hardware, software, network, system/application access, and telecommunications systems.

For all positions requiring access to technology/software source code that is subject to export control laws, employment with the company is contingent on either verifying U.S.-person status or obtaining any necessary license. The applicant will be required to answer certain questions for export control purposes, and that information will be reviewed by compliance personnel to ensure compliance with federal law. ManTech may choose not to apply for a license for such individuals whose access to export-controlled technology or software source code may require authorization and may decline to proceed with an applicant on that basis alone.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access as a result of your disability. To request an accommodation please click and provide your name and contact information.

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