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Installer Service Specialist - Diamond Bar, United States - O'Reilly Auto Parts
Description
At Niagara, we're looking for Team Members who want to be part of achieving our mission to provide our customers the highest quality most affordable bottled water.
Consider applying here, if you want to:
Work in an entrepreneurial and dynamic environment with a chance to make an impact.
Develop lasting relationships with great people.
Have the opportunity to build a satisfying career.
We offer competitive compensation and benefits packages for our Team Members.
Customer Service Analyst II, CIS
The Customer Service Analyst II is responsible for reviewing opportunities that exist on the supply chain front by partnering up with our customers and internal departments to both identify the challenges at hand and more importantly, develop and implement solutions.
In order to do this, the individual must display strong analytical skills, deep understanding of upstream/downstream supply chain, and the ability to organize and execute within cross-functional teams.
The team member, through collaboration with their tactical counterparts, will on an on-going basis, identify and monetize incremental opportunities so that we can further drive operational efficiencies and change behavior where needed, all while driving out cost within our supply chain.
Essential FunctionsDevelop and implement solutions to customer issues and monitor key process improvement measures and performance metrics for continuous improvement
Collaborate with other department supervisors and managers to prioritize and execute collective efforts towards resolving critical customer issues
Develop and manage relationships with all supply chain departments, customers and Sales Team Members
Ability to gather/analyze raw data in order to tell a compelling story through numbers
Participate and represent Niagara supply chain in customer calls and visits
Responsible for maintaining minimum service metric standard for our key customers
Participate in development and execution of strategic planning for new processes and supply chain initiatives or other organizational changes as they relate to Customer Service
Improve customer service quality results by:
Studying, evaluating, and re-designing processes
Establishing and communicating service metrics
Monitoring and analyzing results
Implementing changes as needed
Make effective independent decisions regarding long term issues that do not require team discussion, input, or agreement
Work hand in hand with our analytics department to build business cases for areas of focus
List if any travel is required using percentage of time:
25% - on average travels 1 week out of the month
Please note this job description is not designed to contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.
Qualifications
Minimum Qualifications:
2 Years - Experience in Supply Chain/Customer Service or other related field
2 Years - Experience in Analytics
*experience may include a combination of work experience and education
Preferred Qualifications:
4 Years - Years of Experience in Supply Chain/Customer Service or other related field
4 Years - Years of Experience in Analytics
*experience may include a combination of work experience and education
Competencies
Advanced knowledge of and experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Strong business acumen
Proven customer service skills
Strong problem solving/ analysis abilities
Knowledge of Process Management
Ability to identify, suggest and implement process improvements
Outstanding Customer/Client Focus
Strong verbal and written communication skills
Speaks clearly and persuasively in positive or negative situations; demonstrates presentation skills.
Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information.
Strong relationship building skills internally and externally
Detail oriented and accurate
Teamwork Orientation - collaborates well with team members from different departments and contributes in reaching shared goals
Contributes to building a positive team spirit; able to build morale and group commitments to goals and objectives
Inspires and motivates others to perform well; influences actions
Displays passion and optimism.
Solution driven - Identifies and problem solves through high volume work load with urgency
Ability to prioritize multiple tasks effectively
Time management - uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks
Change Management - communicates changes effectively; builds commitment and overcomes resistance.
Ability to manage multiple sources of information and make independent and timely decisions
This position embodies the values of Niagara's LIFE competency model, focusing on the following key drivers of success:
Lead Like an Owner
Makes safety the number one priority
Keeps alert for safety issues and escalates immediately
Effectively prioritizes tasks based on department goals
Shows respect to others and confronts interpersonal issues directly
Prioritizes resolution of customer issues effectively
Responds promptly and honors commitments to internal and external customers
InnovACT
Makes recommendations to continuously improve policies, methods, procedures, and/or products
Demonstrates adaptability by reacting appropriately to unexpected changes in situations or circumstances
Increases performance through greater efficiency
Find a Way
Seeks to develop technical knowledge through learning from other experts
Understands interdepartmental impact of individual decisions and actions
Seeks solutions rather than placing blame
Empowered to be Great
Consistently looks for ways to improve one's self through growth and development opportunities
Communicates clearly and promptly up, down, and across
Communicates effectively to manage expectations
Education
Minimum Required:
Bachelor's Degree in
(Business Administration, Economics, Statistics)
or other related field
Preferred:
Master's Degree in
(Business Administration, Economics ) or other related field
Certification/License:
Required:
N/A
Preferred:
N/A
Foreign Language
Required:
None Required
Preferred:
None Required
Typical Compensation Range
Pay Rate Type:
Salary
$77, $112,805.00 / Yearly
Benefits
Any employment agency, person or entity that submits a rsum into this career site or to a hiring manager does so with the understanding that the applicant's rsum will become the property of Niagara Bottling, LLC.
Niagara Bottling, LLC will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Employment agencies that have fee agreements with Niagara Bottling, LLC and have been engaged on a search shall submit rsum to the designated Niagara Bottling, LLC recruiter or, upon authorization, submit rsum into this career site to be eligible for placement fees.
