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Access Services Representative 2 - Temple, United States - Baylor Scott & White Health
Description
JOB SUMMARY
The Access Services Representative 2 obtains current and accurate demographics and insurance information in order to register patient, verification of insurance benefits, negotiates and collects patient financial responsibilities.
ESSENTIAL FUNCTIONS OF THE ROLE
Conducts an documents patient interviews to obtain demographic and financial data for registration, insurance verification, precertification and billing.
Knows the patient flow processes in each area.
Identifies process improvement opportunities that promote team concepts with co-workers while improving revenue cycle functions and the patient experience.
Interacts on an ongoing basis with other areas and departments in order to provide appropriate information related to such items as: patient delays, change of schedules Intra-departmentally and Interdepartmentally.
Establishes patient liability and advises patient of deposit requirements per policy. Negotiates payment arrangements with patient where necessary per policy.
May be accountable for performing cashiering responsibilities according to established policies and procedures; could potentially consume the bulk of the incumbent's responsibilities within the department.
Adheres to compliance with regard to order validation, cash policy requirements, government payor requirements and patient safety requirements for appropriate patient identification
Conducts formal, documented training and serves as a resource to others.
Proactively accepts new responsibilities as identified by leadership. Performs revenue cycle duties at multiple areas / locations as assigned.
KEY SUCCESS FACTORS
2 years of healthcare or customer service experience or education equivalency required.
Proven to have good listening, interpersonal and communication skills, and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life or death situations.
Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
Excellent data entry, numeric, typing and computer navigational skills.
Basic computer skills and Microsoft Office.
BENEFITS
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
Tuition Reimbursement
PTO accrual beginning Day 1
Note:
Benefits may vary based upon position type and/or level
QUALIFICATIONS
EDUCATION - H.S. Diploma/GED Equivalent
EXPERIENCE - 2 Years of Experience
As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.