Systems Analyst L - New Haven, United States - Yale New Haven Health

Yale New Haven Health

Verified Company

New Haven, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values.

These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

EEO/AA/Disability/Veteran

Responsibilities:

Application and IT System Implementation and Support:

2. Teamwork
2.1 Creates and maintains regular status reports to immediate manager.
3. Coordinates interactions and activities of vendors, both onsite and offsite.
3.1 Work closely with end users to identify business needs and benefits of implementing a computing solution and strives to understand their needs.

Qualifications:

EDUCATION
Associates degree preferred or equivalent experience required.

EXPERIENCE

SPECIAL SKILLS

Ability to work independently and meet deadlines with mínimal supervision and ability to deal with simultaneous tasks, communicate effectively, problem solve, and develop creative solutions to complex problems required.

Strong organizational. problem solving and listening skills, attention to detail, innovative thinking and ability to inspire others required. Must possess a high level of customer service skills and participate as strong, collaborative team player. Capable of taking leadership role in managing end user relationships. Working knowledge of Microsoft Office tools required. Familiarity and/or certification in Epic is preferred.

Customer Focus:
Addresses customer needs by involving the right resources where needed. Asks questions to accurately identify customer needs. Delivers personalized and friendly service to every customer every time. Learns to manage, document and trouble-shoot issue and change tickets. Embraces working with and learning from preceptor. Participates in On-call responsibilities and testing.

Problem Solving:
Actively participates in team problem solving discussions. Shares data and information to understand the root cause of the problem. Effectively applies knowledge from prior experience. Effectively escalates problems to the appropriate level. Actively seeks collaboration across teams and stakeholders.

Innovation:
Demonstrates a curious mindset. Demonstrates the courage to ask "why'" Identifies a problem and brainstorms ways to make it better.

Adaptability:
Open to change as part of continuous improvement. Learns from mistakes and identifies improvement opportunities. Actively seeks information in face of ambiguity

PHYSICAL DEMAND
Travel to multiple YNHHS facilities is necessary.