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Richardson

    Developer Analyst - RICHARDSON, United States - Atechstar

    Atechstar
    Atechstar RICHARDSON, United States

    3 weeks ago

    Default job background
    Full time, Part time, contract, training
    Description
    Job Description The Problem Management team is the escalation layer of complicated product issues from Product Support. This team is a key liaison between Product Support and Product Engineering.

    We investigate the issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect.

    We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented.

    As a Developer Analyst I you will work with the Problem Management team in the middle tier support of Consumer products.

    You will develop a deep understanding of the innerworkings of the products perform deep technical analysis and communicate findings to the Product Support or Product Engineering teams.

    RESPONSIBILITIES Develop deep understanding of RealPage Consumer products. Executing/analyzing SQL queries Exercising/analyzing API requests Evaluating patterns of behavior of the software. Document defects for promotion to engineering.
    Key Skills Ability to plan and direct complex technical projects. Experience with network protocols computer hardware and software. Excellent knowledge of data backup recovery security integrity and SQL.
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