Night Auditor/front Desk Clerk - Ontario, United States - Baymont by Wyndham

Baymont by Wyndham

Verified Company

Ontario, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures.

Places guest and room information in the appropriate front desk racks, and communicates this information to the appropriate hotel personnel.

Works closely with the housekeeping department in keeping room status reports up-to-date and coordinates requests for maintenance and repair work.

Maintains guest room key storage. Must be sales minded. Presents option and alternatives to guests and offers assistance in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Duties and Responsibilities:

Registers guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types or rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check outs, late check outs, early check ins, special requests, and part day rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Know cancellation procedure.
Files rooms keys.
Knows how to use front office equipment.
Processes guest check outs.
Posts and files all charges to guest, master, and city ledger accounts.
Follows procedures for issuing and closing safe deposit boxes.
Uses proper telephone etiquette.
Uses proper mail, package, and message handling procedures.
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Coordinates guestroom maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or request to the manager or assistant manager.
Knows all safety and emergency procedures. Is aware of accident policies.
Maintains the cleanliness and neatness of the front desk area, front gate area, breakfast area, and lobby.
Understands that business demands sometimes make it necessary to move employee from their accustomed shift to other shifts.
Must be okay working with a dog in back office and assist in feeding, walking, and cleaning up after dog if needed.

Requisites

Education:

High school graduate or equivalent. Must be able to speak, read, write, and understand primary language(s) used in the workplace. Must be able to speak and understand the primary language(s) used by guests who visit the workplace.

Experience:

Previous hotel-related experience desired.

Physical:

Requires finger dexterity, grasping, writing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 50 pounds.

Job Types:
Full-time, Part-time

Pay:
$16.00 per hour

Schedule: