Tech Analyst - Plantation, United States - HCA Florida Westside Hospital

HCA Florida Westside Hospital

Verified Company

Plantation, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Introduction:

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Tech Analyst with HCA Florida Westside Hospital you can be a part of an organization that is devoted to giving back

Benefits:

HCA Florida Westside Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues.

The available plans and programs include:

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, longterm care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long

- and short-term disability coverage and leaves of absence)

Employee Health Assistance Fund that offers free employeeonly coverage to fulltime and parttime colleagues based on income.

Learn more about Employee Benefits

_ Note:
Eligibility for benefits may vary by location._

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Florida Westside Hospital family We will give you the tools and resources you need to succeed in our organization.

We are looking for an enthusiastic Tech Analyst to help us reach our goals. Unlock your potential

Job Summary and Qualifications:

The Technical Analyst implements and supports facility and division desktop equipment, and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk.

Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel.

Support to other division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation.

The Technical Analyst adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software.

Based on proficiency with PC-based equipment and cabling, the Technical Analyst can provide expanded on-site support to technical resources, if needed.

DUTIES INCLUDE BUT ARE NOT LIMITED TO:
Installs and repairs facility and division IT&S equipment and software per HCA and division IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products

Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users

Analyzes and provides hands-on support for simple to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed

Logs and tracks problems; reviews problem tracking databases

Performs facility-based moves, adds, and changes (MACs), as needed

Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures

Provides 24x7 on-call support based on division IT staff rotation, and carries a pager as warranted

Aids and trains users on division and facility technology

Performs preventative maintenance

Recommends process changes that improve the implementation, maintenance and support of IT&S desktop equipment and software

Effectively works with customers, Service Desk and Technical Services personnel
Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
Adheres to and supports HCA IT&S standards, policies and procedures
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Adheres to C