-
Universal Banker
2 days ago
Align Credit Union Danvers, United States**Role**: · The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members. The Universal Banker I is responsible for processing transactions, as well as member service responsibili ...
-
Universal Banker
2 days ago
Haverhill Bank Haverhill, United States**Summary**: · **Essential Duties and Responsibilities**: · - Perform the combined duties of a Teller and Customer Service Representative. · - Represents Bank personably, efficiently and tactfully while in contact with the public either face-to-face or by telephone. Always smilin ...
-
Universal Banker
6 days ago
Cambridge Bancorp Cambridge, United StatesClient Advisor/ Universal Banker Cambridge Trust Company Do you want to use your hospitality, retail, or internship experience to start a career in Banking? If you have a growth mindset combined with superior customer service experience and are done Universal Banker, Client Advis ...
-
Universal Banker
1 week ago
M&T Bank Watertown, United States Full timeOverview: · Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned bran ...
-
Universal Banker
1 week ago
Merrimack Valley Credit Union Waltham, United StatesJob Description · Job Description · FUNCTIONAL SUMMARY : Universal Retail Employee able to perform the functional duties of a Teller and Financial Service Representative. · RESPONSIBILITIES: · Maintains a working knowledge of all products and services offered by the Credit Unio ...
-
Universal Banker
2 days ago
Leader Bank Boston, United StatesJob Description · Job DescriptionLeader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 ...
-
Universal Banker
2 weeks ago
Cambridge Bancorp Wellesley, United StatesClient Advisor/Universal Banker – Cambridge Trust Company · Do you want to use your hospitality, retail, or internship experience to start a career in Banking? If you have a growth mindset combined with superior customer service experience and are done with working nights and wee ...
-
Universal Banker
1 week ago
Cambridge Bancorp Wellesley, United StatesClient Advisor/Universal Banker - Cambridge Trust Company · Do you want to use your hospitality, retail, or internship experience to start a career in Banking? If you have a growth mindset combined with superior customer service experience and are done with working nights and we ...
-
Universal Banker Part Time
2 days ago
Wakefield Co-operative Bank Wakefield, United States Part timeDepartment: Retail Banking · Reports to: Branch Managers · The Part-time Universal Banker is responsible for providing exceptional customer service by using excellent, in-depth knowledge of company products, understanding the customer's unperceived needs, and communicating effect ...
-
Sr. Universal Banker
1 week ago
Cambridge Bancorp Newton Center, United StatesSummary: · Supports the office in proactively developing new business opportunities and deepening relationships with existing clients in order to contribute directly to the growth of the office. At the Office Manager's direction, manages a portfolio of clients to deliver an outs ...
-
Floating Universal Banker
2 days ago
Leader Bank Arlington, United StatesJob Description · Job DescriptionLeader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 ...
-
Universal Banker
1 week ago
M&T Bank Woburn, United StatesSpecializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds cus ...
-
Universal Banker
2 weeks ago
M&T Bank Woburn, United States**Overview:** · Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned b ...
-
Floating Universal Banker
1 week ago
Leader Bank Boston, United States Full timeLeader Bank is looking for exceptionally dedicated team members to join one of the region's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, Leader Bank had one branch office, $6.5 million in assets and 7 team members. Since then, the Ban ...
-
Universal Banker
4 days ago
Align Credit Union Danvers, United StatesJob Description · Job Description · Role : · The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members. The Universal Banker I is responsible for processing transactions, as ...
-
Universal Banker
5 days ago
Sharon & Crescent United Credit Union Sharon, United StatesJob Type · Full-time · Description · SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities we serve through education and collaboration; and to ...
-
Universal Banker
1 week ago
Standard Bank of South Africa Limited Norwood, United StatesBusiness Segment: Personal & Private Banking · Location: ZA, Eastern Cape, Mthatha, Circus Triangle, Address: 8A Chatham Street, Norwood · To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening a ...
-
Universal Banker
15 hours ago
Berkshire Bank Shrewsbury, United States**Position** : Universal Banker · **Location** : Shrewsbury, MA · **Division:** Retail Banking · **Department:** Various Branch Network · **Reports to:** Financial Center Manager · **Status:** Non-Exempt · **Grade:** 5 · **Pay Range:** $ $25.00 · _Actual compensation with ...
-
Bilingual Universal Banker
1 week ago
M&T Bank Malden, United StatesBilingual Universal Banker page is loaded · Bilingual Universal Banker · Apply · remote type · Onsite Position · locations · Malden, MA · time type · Full time · posted on · Posted Yesterday · job requisition id · R60210 · Overview: · Specializes in our branch custom ...
-
Universal Banker
1 week ago
Align Credit Union Danvers, United States Part timeJob Description · Job DescriptionRole: · The Universal Banker I provides exceptional member service by cultivating, maintaining, and enhancing lasting relationships with existing and prospective members. The Universal Banker I is responsible for processing transactions, as well ...
Universal Banker - Brighton, United States - Berkshire Bank
Description
**Position** : Universal Banker
**Location** : Brighton, MA
**Division:** Retail Banking
**Department:** Various Branch Network
**Reports to:** Financial Center Manager
**Status:** Non-Exempt
**Grade:** 5
**Pay Range:** $ $29.50
_Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location._
**Location:** Brighton, MA - 413 Washington St
**Purpose/Objective** **:**
Identify customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Banks main point of customer contact; maintains working knowledge of established policies and operating procedures.
**Key Accountabilities** **:**
+ **Customer Service 50%**
+ Creates an exceptional client experience by demonstrating Berkshire Banks BeFIRST values displaying energy and spirit to create a positive and collaborative work environment.
+ Excel at client service skills at all times to promote a positive brand image for Bank through face to-face communication and telephone etiquette. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business.
+ Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the clients needs
+ Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty.
+ Explains Bank policy and procedures to clients and resolves routine service concerns.
+ Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce.
+ Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage.
+ Is proficient in the digital banking space and can assist clients with adoption.
+ **Client Service Line Duties 50%**
+ Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures.
+ Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures.
+ Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
+ Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client.
+ Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.
+ Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings.
+ Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by ones duties.
**_Must be eligible to be registered in the Nationwide Mortgage Licensing System & Registry for purposes of SAFE Act, if applicable (by exception only based on business need). Available to work Saturday hours and travel to nearby offices as required._**
**_Percentage of time spent on each area of key accountabilities will vary from branch to branch._**
**Education:**
+ High school diploma or equivalent
+ Banking courses a plus
**Experience:**
+ Proven experience in a goal-oriented sales or customer service environment
+ Cash handling experience preferred
+ Sales experience preferred
**Skills & Knowledge:**
+ Superior customer service skills
+ Strong communication (verbal/written) skills, with ability to conduct face-to-face interaction
+ Ability to identify customer needs and make appropriate sales
+ Basic computer skills
+ Interpersonal skills
Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
