- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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emergency department and electrocardiography technician - Lebanon, United States - TriHealth
Description
Job Description
Job Overview:
This position provides assistance and/or performs basic specified treatments and procedures under the direct supervision of the charge nurse or designated RN.
Duties include:
stocking of supplies, cleaning equipment, temperature checks, transporting patients as needed, collection of lab specimens. This position may transcribe and complete verbal orders for electrocardiograms and Holter Monitoring performed in the Emergency Department.
Job Requirements:
High School Degree
Job Responsibilities:
Performs and documents basic patient care related procedures under the direct supervision of an RN. Maintains competency of tasks in which the technician has been trained.
Transcribes verbal order for EKG and successfully performs EKG, completes the order and submits tracing to Tracemaster and the EMR.
Collects blood specimens within the parameters of documented competency. Transports patients via stretcher or wheelchair. Seeks clarification as needed to complete the assigned tasks.Maintains a safe environment. Reports real and potential safety hazards to the charge nurse and completes safety event report as necessary. Complies with Infection Control policies. Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards.
Performs supply, equipment, and environmental-related activities as required. Recognizes and reports problems with supply/equipment availability in a timely manner. Performs and documents temperature checks and quality controls as directed. Stocks and maintains EKG cart and works with I.S. regarding any Tracemaster concerns. Maintains appropriate number of filled oxygen tanks. Prepares equipment and instruments for cleaning by central supply. Stocks supplies, to include nurse servers, cabinet drawers, and carts. Cleans unit equipment including stretchers.
Demonstrates leadership ability through participation in the technician preceptor program and/or participation in a TriHealth or unit based committee. Has met all Unit and TriHealth requirements such as annual competencies. Has attended the required number of staff meetings.
Communicates effectively with others. Shows respect to patients, families and co-workers. Reports patient related information in a timely manner. Reports problems in completing assignment/tasks in a timely manner to the appropriate person. Documents observations and tasks performed. Works in collaboration with all members of the health care team. Utilizes chain of command appropriately.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Frequently
Hearing:
Conversation - Consistently
Hearing:
Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Frequently
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs - Frequently
Lifting 11-50 Lbs - Frequently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Occasionally
Standing - Frequently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Frequently
Visual Acuity:
Far - Frequently
Visual Acuity:
Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...