- Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
- Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
- Refrain from using cell phones for personal reasons in public spaces or patient care areas
- Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
- Offer patients and guests priority when waiting (lines, elevators)
- Work on improving quality, safety, and service
- Respect cultural and spiritual differences and honor individual preferences.
- Respect everyone's opinion and contribution, regardless of title/role.
- Speak positively about my team members and other departments in front of patients and guests.
- Value the time of others by striving to be on time, prepared and actively participating.
- Pick up trash, ensuring the physical environment is clean and safe.
- Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
- Acknowledge wins and frequently thank team members and others for contributions.
- Show courtesy and compassion with customers, team members and the community
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Electrocardiography Technician/EKG Tech - Cincinnati, United States - TriHealth, Inc.
Description
Job Overview:
This position is responsible for performing EKG tracings and Holter Monitors, as well as processing corresponding paperwork and charging. This position also edits interpreted EKGs, is responsible for office communications, and cleans and troubleshoots equipment. Cross training is also provided to perform Stress Testing as needed.
Job Requirements:
High School Degree
Job Responsibilities:
Accurately processes accompanying paperwork, charges, editing, filing, etc.
Performs quality EKG's. EKG's in a timely manner, which are clear and easily interpreted.
Maintains equipment and cleans as necessary. Reports any equipment issues to Asst. Manager or Supervisor as well as appropriate departments. Works with Clinical Engineering, I.S., or secretary regarding any EKG cart, IECG EKG system, or Holter system concerns.
Applying holters, assisting in department duties or GXT lab as needed.
Answers phone promptly and communicating with all customers appropriately.
Seeks resolution to requests, example:
sending test results to office.
Other Job-Related Information:
Working Conditions:
Climbing - Rarely
Concentrating - Frequently
Continuous Learning - Occasionally
Hearing:
Conversation - Frequently
Hearing:
Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Rarely
Lifting <10 Lbs - Frequently
Lifting 50+ Lbs. - Rarely
Lifting <50 Lbs. - Occasionally
Pulling - Occasionally
Pushing - Frequently
Reaching - Occasionally
Reading - Frequently
Sitting - Frequently
Standing - Frequently
Stooping - Occasionally
Talking - Frequently
Thinking/Reasoning - Occasionally
Use of Hands - Frequently
Color Vision - Frequently
Visual Acuity:
Far - Frequently
Visual Acuity:
Near - Consistently
Walking - Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members.
Serve:
ALWAYS...
Excel:
ALWAYS...
Respect:
ALWAYS...
Value:
ALWAYS...
Engage:
ALWAYS...