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Alexandria

    Hotel Front Desk Clerk - Alexandria, United States - Holiday Inn Alexandria Downtown

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    Description

    Hotel Front Desk Agent Position at Family-Owned Franchise

    We are currently seeking an energetic and customer-focused individual to join our team as a hotel front desk agent. Your main responsibilities will include welcoming guests, managing accounts, addressing inquiries, and handling complaints to ensure top-notch guest satisfaction. We are looking for someone with exceptional communication skills and a dedication to prioritizing guest needs. If you enjoy engaging with people in a friendly work setting, this might be the perfect job for you!

    Compensation

    $11 per hour

    Responsibilities

    • Ensure accuracy and timeliness of hotel guest account information
    • Resolve customer issues and complaints effectively
    • Welcome and assist guests during check-in and check-out, assign rooms, and process payments
    • Collaborate with housekeeping to prepare rooms for new arrivals
    • Handle reservations, inquiries, and special requests from guests via phone, online, and in-person

    Qualifications

    • Proficiency in Microsoft Office and reservation systems
    • Ability to manage phone calls and handle challenging situations calmly
    • High school diploma or equivalent
    • Strong interpersonal, time management, and organizational skills
    • Prior experience in the hospitality industry preferred

    About the Company

    Join our family-owned franchise that offers a dynamic, inclusive, and secure workplace environment. We value smiling faces and offer competitive pay along with attractive benefits packages.


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