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    General Manager - Ashland, United States - Dunkin'

    Dunkin'
    Dunkin' Ashland, United States

    7 hours ago

    Default job background
    Description
    A Restaurant Manager is generally responsible for

    providing strong, positive leadership to his/her team to deliver great and

    friendly guest experiences, operational excellence and for helping to build

    profitable top line sales of a single restaurant.

    They are responsible for the overall operation of the restaurant according to Dunkin'

    standards, franchisee policies and procedures

    and in compliance with all applicable laws.



    Responsibilities Include:

    • Able to perform all responsibilities of restaurant team members
    • Lead team meetings
    • Deliver training to restaurant team members
    • Ensure Brand standards, recipes and systems are executed
    • Create and maintain a guest focused culture in the restaurant
    • Review guest feedback results and implement action plans to drive improvement
    • Communicates restaurant priorities, goals and results to restaurant team members
    • Execute new product roll-outs including training,
    marketing and sampling


    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
    • Control costs to help maximize profitability
    • Completion of inventory on a periodic basis as determined by Franchisee
    • Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
    • Completion of DCP and other vendor orders
    • Conduct self-assessments and corresponding action plans
    • Ensure restaurant budget is met as determined by Franchisee
    • Manages cash over/short in restaurant and ensures team
    members are following franchisee's cash management policies


    • Engages with Dunkin' Brands Field Operations team as appropriate
    Management

    Responsibilities Include:

    • Recruit, hire, onboard and develop restaurant team members
    • Plan, monitor, appraise and review employee performance
    • Coach restaurant team members to drive sales, improve profitability and guest satisfaction

    Education/Experience:

    • Basic computer skills
    • Fluent in spoken and written English
    • Basic math and financial management
    • Previous leadership experience in retail, restaurant or hospitality
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