General Manager - Ashland, United States - Dunkin'

Dunkin' Ashland, United States

2 weeks ago

Description

A Restaurant Manager is generally responsible for

providing strong, positive leadership to his/her team to deliver great and

friendly guest experiences, operational excellence and for helping to build

profitable top line sales of a single restaurant.

They are responsible for the overall operation of the restaurant according to Dunkin'

standards, franchisee policies and procedures

and in compliance with all applicable laws.

Responsibilities Include:

Able to perform all responsibilities of restaurant team members
Lead team meetings
Deliver training to restaurant team members
Ensure Brand standards, recipes and systems are executed
Create and maintain a guest focused culture in the restaurant
Review guest feedback results and implement action plans to drive improvement
Communicates restaurant priorities, goals and results to restaurant team members
Execute new product roll-outs including training,

marketing and sampling

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
Control costs to help maximize profitability
Completion of inventory on a periodic basis as determined by Franchisee
Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
Completion of DCP and other vendor orders
Conduct self-assessments and corresponding action plans
Ensure restaurant budget is met as determined by Franchisee
Manages cash over/short in restaurant and ensures team

members are following franchisee's cash management policies

Engages with Dunkin' Brands Field Operations team as appropriate

Management

Responsibilities Include:

Recruit, hire, onboard and develop restaurant team members
Plan, monitor, appraise and review employee performance
Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

Basic computer skills
Fluent in spoken and written English
Basic math and financial management
Previous leadership experience in retail, restaurant or hospitality

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