Training Specialist - Boston, United States - Bay Cove Human Services

Bay Cove Human Services

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential.

Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Job Summary:

The training specialist will liaison with the Data Services team to prepare utilization and compliance reports and to ensure that skills acquisition is synchronized with the HRIS system.

This position acts as backup for the Senior Technical Support Specialist when needed.
This position provides training services that will improve employee satisfaction, decrease staff turnover.

Essential Functions of the Position:

Create, maintain and deliver training course curriculum.
Delivery may take place inperson (over conference call) or selfservice.
Managing and scheduling training sessions involving organizing the resources to facilitate training programs.
Identify new ideas for improvement in conjunction with users; offer solutions to improve workflow.
Identifying and implementing a wide range of training techniques and tools to improve efficiency

Job Requirements:

Experience with public speaking inperson and virtually as well as training best practices.
Experience with large scale clinical and human service environments.
Experience with Atlassian Confluence, Jira and Trello.
Experience with Camtasia or other Video authoring software.
Experience with Youtube or other video hosting platforms.
Experience with Google's G Suite, MS Office Suite of products and flow charting.