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    Customer Sales Support Specialist - Portage, United States - Rose International

    Rose International
    Rose International Portage, United States

    3 weeks ago

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    Description

    Date Posted: 04/26/2024

    Hiring Organization: Rose International

    Position Number: 462979

    Job Title: Customer Sales Support Specialist

    Job Location: Portage, MI, USA, 49002

    Work Model: Onsite

    Employment Type: Temporary

    Estimated Duration (In months): 13

    Min Hourly Rate ($): 21.00

    Max Hourly Rate ($): 21.00

    Must Have Skills/Attributes: Call Center, Customer Support, Order Entry, Order Processing, Sales Team



    Job Description



    **Only those lawfully authorized to work in the designated country associated with the position will be considered. **



    **Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. **



    Shift: 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday (Hybrid after fully trained: M-W in office and Thursday & Friday work remote)



    Description:

    · Responsible for total customer and sales representative satisfaction in order management



    · Provides sales regions with prompt, quality service and support in a variety of areas including, but not limited to order entry, converting, order management (date matching, expedites), temp requests, weld warranty replacements, sample orders, and troubleshooting various order inquiries



    · Prompt response to and resolution to Sales Rep issues (questions, requests, etc.) to the Rep's satisfaction per company procedures and standards



    · Effectively communicate with sales reps, regional managers, and other teams/departments (IBP, Schedulers, AR, Service Parts, Marketing)



    · Perform administrative duties, run reports and special tasks/projects associated with support of capital sales business



    · Accountable for the relaying of all communication from customers and sales force to internal teams related to order management and/or the manipulation to the scheduled deliver dates of capital equipment



    · Back-up to Customer Support team when needed



    · Will follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted via phone, electronically or by fax.



    · Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.



    · Must meet all training and documentation criteria by company, departmental policies and regulatory procedures, identifying and recording all productivity issues or concerns to help root cause problems



    · Builds relationships and fosters teamwork with fellow team members, leadership and individuals within other departments.



    · Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.



    Benefits:

    For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.



    California Pay Equity:

    For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

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