Customer Service Manager - Palos Verdes Estates, United States - Malaga Bank

Malaga Bank
Malaga Bank
Verified Company
Palos Verdes Estates, United States

2 weeks ago

Mark Lane

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Mark Lane

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Description

Customer Service Manager (Full-time):


  • The Customer Service Manager is responsible for the administration and efficient daily operation of a branch office, including operations, consumer lending, product sales, customer service, and security and safety in accordance with the Bank's objectives. Fully knowledgeable and skilled in all aspects of a fullservice branch.
  • Under the guidance of the Retail Banking Manager, plans and directs retail business development to achieve branch growth goals through the internal sales development and coaching of branch staff with their expertise in the customer engagement process for expanding existing customer relationships. Participates in community affairs to increase the Bank's community reach and build brand awareness.
  • Provides superior customer service and strengthens existing customer relationships through quality customer and operational service.
  • Possesses the ability to problem solve the most difficult and complex customer situations. Able to manage and perform daily duties of any retail banking position as needed and directed by Retail Banking Manager or above.
  • Assures compliance with all Bank policies and procedures, as well as, all applicable state and federal banking regulations.
  • South Bay residence preferred. Excellent benefits and fun work environment is included.
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