Help Desk Analyst - Boston, United States - F2ONSITE

F2ONSITE

Verified Company

Boston, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Onsite Help Desk Analyst-End User Support - Boston, MA

7.5 hours per day Monday-Friday
4 Month Assignment

Role and Responsibilities

Provide daytoday desktop support such as identifying, researching, and resolving technical issues.
Configures and administers Office365 platform including but not limited to Teams, Exchange, OneDrive, SharePoint, etc.
Support small number of Mac OS X machines.
Manage and monitor internal assets to ensure accurate inventory records in our Asset Management System
Maintain conference room audio/visual system and related equipment.
Walk the customer through the problemsolving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Followup and update customer status and information
Identify and suggest possible improvements on procedures.

Qualifications and Education Requirements

2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment.
Strong PC software and troubleshooting skills.
Good understanding of Windows 10, Mac OS X, and Office 365 products
Ability to communicate technical information, both verbal and written to a wide range of endusers
Mac and PC hardware, Printers, scanners, computer peripherals

Responsibilities

Troubleshooting the following.

Windows 10 /1

Citrix.
IBM Access Client to access iSeries.
Lotus Notes.
Printing.
Office 365 suite.
Basic networking
Good communication and documentation

Preferred Skills

Microsoft O365 Suites
Windows 10/11 and Mac OS
Basic networking

Applications Nice to have but not required

SCCM
Imaging
Lotus Notes
IBM Access Client

- iPhones
- iPads

Additional Information

F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

Additional Information

This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.

About F2OnSite
F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the "Boots on the Ground" for our customers.

Our tag line of "Relax, we got this" isn't just marketing:
it's the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.

F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.

Job Types:
Full-time, Contract

Pay:
$ $26.00 per hour

Schedule: