Administrative Assistant/front Office - Ellicott City, United States - Village Counseling

Description

Village Counseling is seeking an _experienced _Administrative Assistant/Front Office for our busy, growing outpatient mental health practice in Ellicott City.

• Professional Interactions:_
• Remain professional in all interactions with patients, staff, and external partners.
• Greet and assist clients with a friendly and professional demeanor.
• Communication and Follow-Up:_
• Follow up on messages in a timely manner to ensure effective communication.
• Patient Information Management:_
• Collect patient information for clinical service providers, including demographics, patient intake forms, and other required information.
• Assist new patients with the intake process and ensure all necessary paperwork is completed in a timely and accurate manner.
• Billing and Insurance:_
• Update patient billing information as needed.
• Verify insurance benefits with the insurance provider using online tools and/or over the phone.
• Assist with insurance claims and billing inquiries, as needed.
• Electronic Health Records (EHR):_
• Assist patients in completing and uploading documents to our electronic health record system, TherapyNotes.
• Prepare and maintain patient files and records in the EHR system.
• Accurately enter patient data and maintain updated records.
• Accurately and fully document all patient interactions in the EHR.
• Administrative Support:_
• Provide general administrative support to clinical staff and management.
• Identify office, tool, and system needs, and report same to the Office Manager.
• Coordination and Scheduling:_
• Schedule, reschedule, confirm, and cancel patient appointments.
• Maintain awareness of clinician schedules, specialties, and restrictions.
• Compliance and Confidentiality:_
• Adhere to HIPAA regulations and maintain patient confidentiality.
• Ensure compliance with all office policies and procedures.
• Customer Service:_
• Provide exceptional customer service to patients and their families.
• Address and resolve patient complaints or concerns with professionalism and empathy.

• Health insurance (medical, dental, vision)
• Shortterm Disability
• Accrual Paid Timeoff
• 401k with 3% matching (after 6 months)

• High school diploma or equivalent; Associate's degree or higher preferred.
• Previous administrative experience in a healthcare setting is highly desirable.
• Proficiency in Microsoft Office Suite/Google Office Suite and EHR systems (preferably TherapyNotes).
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Friendly, professional demeanor with a patientcentered approach.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Day shift
• Monday to Friday

• High school or equivalent (preferred)

• Medical administrative support: 1 year (preferred)

• Day Shift (required)