Jobs
>
Baltimore

    Operations Control Center PM Manager - Baltimore, United States - Maryland Department of Transportation

    Maryland Department of Transportation
    Maryland Department of Transportation Baltimore, United States

    3 weeks ago

    Default job background
    Description
    Maryland Transit Administration
    Operations Control Center PM Manager (Administrator IV-2589)
    Office of Operations Control Center
    Executive Service
    "Open Until Filled"
    *This position serves at the pleasure of the appointing authority*
    Bilingual applicants are encouraged to apply

    Are you seeking a job where your work is rewarding and provides excellent benefits? The Maryland Transit Administration (MTA) invites you to apply today to be considered for a position that provides customer service to the citizens of Maryland every day.

    The MTA is one of the largest transit systems in the United States and is seeking dynamic and energetic individuals to join the MTA team.


    DESCRIPTION

    The Maryland Transit Administration (MTA) is actively seeking qualified candidates for the role of Operations Control Center (OCC) PM Manager.

    As a vital component of our transportation network, you'll play a pivotal role in providing onsite managerial presence and maintaining seamless operations beyond standard business hours.

    The incumbent will hold our dedicated staff to the highest standards, ensuring they adhere to standard operating procedures and embody MTA's code of conduct.

    This role will play a crucial part in supporting Safety Management System (SMS) processes by adhering to safety and security policies, considering safety in every action, and promptly reporting any safety and security concerns.

    This Manager will serve as the sole onsite overseer responsible for managing evening and overnight operations across all core transportation modes:

    Bus, Light Rail, and Metro. Your insights and recommendations to senior leadership will minimize service impacts and enhance efficiency.

    The OCC PM Manager manages and oversees the efforts of 70 staff, including up to 20 Light Rail Controllers, up to 20 Metro Controllers, up to 24 Bus Controllers, and up to six Operations Communications Specialists.

    This vacancy is located in Baltimore, MD

    KEY RESPONSIBILITIES

    Develop clear goals, establish comprehensive plans, set priorities, and monitor the work of PM Rail Operations Control, Bus Operations Control, and the Operations Communications personnel to ensure efficient execution and alignment with organizational objectives.

    Manage the evening and overnight operations of all core transportation services, including Bus, Light Rail, and Metro encompassing safety initiatives, incident management, response protocols, and monitoring Key Performance Indicators (KPIs), including the management of radio controllers.

    Foster seamless collaboration among the Operations Control Center (OCC) staff, division dispatchers, field personnel, and communications staff, as well as implementing operational strategies and swiftly responding to accidents, emergencies, service disruptions, inclement weather, natural disasters, and special events.

    Ensure timely communication of critical incident information with internal MTA personnel and executives whether through email or other supported technologies.

    Additionally, during incidents, serve as the point of contact in the OCC, allowing the controllers to concentrate on service recovery.

    Collaborate directly with controllers and external agencies to promptly address customer service-related issues

    .

    IDEAL CANDIDATE:
    Demonstrates strong leadership in coordinating teams, optimizing resources, and maintaining seamless operations within the OCC, ensuring efficient transit services.
    Communicates with clarity and precision in both written and verbal communication.

    PREFERRED QUALIFICATIONS:
    Education

    :

    A Bachelor's degree from an accredited college or university

    .

    Experience:

    Minimum of seven (7) years of experience in administrative or professional work.

    Five years of this experience must have involved managing in a public or private sector urban rail transit agency and/or experience in a large transit operations or transit property.

    Notes
    :

    1.


    Candidates may substitute 30 credit hours from an accredited college or university for each year up to four years of the required experience.

    2.


    Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.

    3.


    Candidates may substitute the possession of a Master's degree from an accredited college or university and one year of experience in administrative staff or professional work for the required experience.

    4.

    Candidates may substitute U.S.

    Armed Forces military service experience involving staff work related to the administration of rules, regulations, policies, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

    Employees in this classification may be assigned duties which require the operation of a motor vehicle.

    Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.


    TO APPLY:
    You must complete a Maryland Department of Transportation (MDOT) employment application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application.

    It is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above.

    Please include all relevant experience on your application.

    This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.

    Applications must be completed and submitted online by registering at

    .


    Please make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.

    Selected candidates may be subject to background and reference checks.

    Applicants who have education obtained outside of the U.S. will be required to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services

    (

    )

    or World Education Services:

    International Credential Evaluation

    (

    ).

    Reasonable accommodations for persons with disabilities will be provided as requested.
    TTY call 711.
    TTY Users May Also Call Their Telecommunications Relay Service

    The incumbent in this position will not be a member of a covered bargaining unit.


    The Maryland Department of Transportation Maryland Transit Administration is not sponsoring new employees in application of the H-1B Visa or providing an extension of an existing H-1B at this time due to budgetary constraints.

    All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

    Federal regulations prohibit H-1B Visa candidates from paying sponsorship fees; all sponsorship fees must be assumed by the potential employer.

    MDOT MTA is an Equal Opportunity Employer.

    MDOT MTA Does Not Discriminate Based On:

    Age, Ancestry, Color, Creed Gender Identity or Expression, Genetic Information, Marital Status, Mental or Physical Disability, National Origin, Race, Religious Affiliation, Belief or Opinion, Sex or Sexual Orientation or any other protected status.

    Issue Date
    :
    4/29/2024
    #J-18808-Ljbffr
  • The Goodyear Tire & Rubber Company

    Center Manager

    1 week ago

    The Goodyear Tire & Rubber Company Baltimore, United States

    Center Manager - Baltimore, MD · Date: May 2, 2024 · Location: · Baltimore, MD, US, 21230 · Company: Goodyear · Job Req ID: JR · Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · The starting pay for this position is $75,000/Annually however, base pay offered may vary ...

  • LifeBridge Health

    it service center manager

    3 days ago

    LifeBridge Health Baltimore, United States

    POSITION SUMMARY: · The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Manages daily operational activities of the IS Data Centers for LifeBridge He ...

  • LifeBridge Health

    it service center manager

    5 days ago

    LifeBridge Health Baltimore, United States

    The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Manages daily operational activities of the IS Data Centers for Life Manager, IT, Help Desk, Opera ...

  • Johns Hopkins University

    Research Center Programs Manager

    6 days ago

    Johns Hopkins University Baltimore, United States Full time

    Job Req ID: · Research Center Programs Manager · We are seeking a to Join the at Johns Hopkins Bayview Medical Center, where we are dedicated to pioneering innovative strategies to enhance infectious disease health outcomes for individuals with substance use disorders. An expe ...

  • LifeBridge Health

    it service center manager

    4 days ago

    LifeBridge Health Baltimore, United States

    POSITION SUMMARY: The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Manages daily operational activities of the IS Data Centers for LifeBridge Healt ...

  • University of Maryland Faculty Physicians

    Call Center Manager

    5 days ago

    University of Maryland Faculty Physicians Baltimore, United States

    Manages a team of access center staff in a Radiology Call Center. The Call Center Manager is responsible for directing, coordinating and supervising the functions of the centralized Call Center. This person must promote effective communication and pe Manager, Call Center, Imaging ...

  • DAP

    Distribution Center Manager

    1 week ago

    DAP Baltimore, United States

    Job Description · DAP is looking to hire Distribution Center Manager for our Garland, TX location. · This position is responsible for managing and overseeing all warehouse day-to-day operations, including receiving, inventory control, order picking, shipping and delivery to ens ...

  • InsideHigherEd

    Research Center Programs Manager

    4 weeks ago

    InsideHigherEd Baltimore, United States Administrative Jobs ,

    We are seeking a Research Center Programs Manager to Join the Center for Substance Use and Infectious Disease Care Integration at Johns Hopkins Bayview Medical Center, where we are dedicated to pioneering innovative strategies to enhance infectious disease health outcomes for ind ...

  • Chartwells HE

    event center concessions manager

    5 days ago

    Chartwells HE Baltimore, United States Full time

    Location: · We are hiring immediately for an ASSISTANT DIRECTOR OF DINING SERVICES/EVENT CENTER CONCESSIONS MANAGER position. · Address : UMBC, 1000 Hilltop Circle, Baltimore, MD Note: online applications accepted only. · Schedule : Full Time; varies with events. Must be able ...

  • CSL Plasma

    Center Manager

    2 days ago

    CSL Plasma Halethorpe, United States

    The Opportunity · The Center Manager reports to the Associate Director Operations (ADO). · This position is located on site at our center in South Portland, ME. · The Role · You will have overall authority for center operations production goals, monitor net yields, and implem ...

  • CSL Behring

    Center Manager

    5 days ago

    CSL Behring Halethorpe, United States

    The Center Manager reports to the Associate Director Operations (ADO). This position is located on site at our center in South Portland, ME. The Role. You will have overall authority for center operations production goals, monitor net yields, and imp Manager, Operations, Plasma, ...

  • Goodyear

    Center Manager

    3 weeks ago

    Goodyear Baltimore, United States

    Goodyear. More Driven. · IMMEDIATELY HIRING - APPLY TODAY · The starting pay for this position is $75,000/Annually however, base pay offered may vary depending on factors such-as job-related knowledge, skills, experience, and market location. Selected candidates may be eligible ...

  • Edenbridge Health

    Center Manager

    4 weeks ago

    Edenbridge Health Baltimore, United States

    Job Description · Job DescriptionRole: Center Manager (Head of Operations), Senior Day Health Center · Organization: Edenbridge PACE West Baltimore · Location: onsite in West Baltimore, Maryland · Start date: May/June 2024 · Status: Full-time · Mission: To allow frail elderly peo ...

  • Georgia IT Inc

    Data Center Project Manager

    5 days ago

    Georgia IT Inc Baltimore, United States

    Job Title - Data Center Project Manager · Location - Baltimore MD (Hybrid) · Duration - 12 Months · Start Date - Immediately · Job Description Data Center / Office Space Design and Planning: · Create detailed design specifications, floor plans, equipment layouts, and schematics ...

  • Heavens Place Recovery Center

    Operations Manager for Recovery Center

    2 weeks ago

    Heavens Place Recovery Center Baltimore, United States

    · Provide day-to-day leadership and management to the organization. · Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate, and complete reports on the operating condition of the company. · Manage and supervise Beh ...

  • Heavens Place Recovery Center

    Operations Manager for Recovery Center

    1 week ago

    Heavens Place Recovery Center Baltimore, United States

    Job Description · Job Description Provide day-to-day leadership and management to the organization. · Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate, and complete reports on the operating condition of the comp ...

  • Heavens Place Recovery Center

    Operations Manager for Recovery Center

    1 week ago

    Heavens Place Recovery Center Baltimore, United States

    Provide day-to-day leadership and management to the organization. · Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate, and complete reports on the operating condition of the company. · Manage and supervise Behavi ...

  • InsideHigherEd

    Managing Director, Center for Global Mental Health

    4 weeks ago

    InsideHigherEd Baltimore, United States Executive Administration Jobs ,

    The Department of Mental Health at the Bloomberg School of Public Health has an outstanding opportunity for a 100% FTE Managing Director, Center for Global Mental Health (GMH). The Managing Director will be responsible for a comprehensive set of activities including program opera ...

  • Danfoss LLC

    Data Center Business Development Manager

    3 weeks ago

    Danfoss LLC Baltimore, United States

    Job Description · Danfoss Drives is currently looking for our next Data Center Business Development Manager. North America is one of Danfoss Drives "High Growth Regions". We are THE leading manufacturer of Variable Frequency Drives (VFDs) with more than 30m Drives manufactured g ...

  • BayMark Health Services

    Treatment Center Director/Program Manager

    1 week ago

    BayMark Health Services Baltimore, United States

    Treatment Center Director/Program Director · MedMark Treatment Centers is looking for an accountable, process oriented and efficient leader of operations for our Opiate Treatment Program. A great Treatment Center Director leads a diverse team of nurses, counselors, and auxiliary ...