Front Desk Clerk - Huntsville, United States - Days Inn & Suites by Wyndham Huntsville

Description

We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.


Responsibilities

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Computer, telephone, and customer service skills needed.
• Excellent communication and organizational skills

4 day shifts and 1evening shift per pay cycle with the possibility of additional shifts.
(Pay cycle = 2 weeks).
Weekends and holidays REQUIRED
Hotel experience preferred, but not required. Starting salary based on experience.

MUST be dependable, reliable, punctual, and flexible. Seeking applicants with initiative and the willingness to grow with our team.

Applications submitted in person at 160 IH 45S, Huntsville, TX will be given preference.


Job Type:
Part-time


Pay:
$8.00 - $8.50 per hour


Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Overnight shift
• Weekends as needed

Work setting:

• Inperson

Experience:

• Hotel: 1 year (preferred)

Shift availability:

• Night Shift (required)
• Overnight Shift (required)

Work Location:
In person