- Acting with the highest level of honesty, trust, character and transparency.
- Making a unified effort to achieve the goals of the organization; embracing accountability for exceptional performance every day.
- Commitment to excellence in reaching our full potential as individuals and as an organization, surpassing the ordinary and the expectations of our stakeholders.
- Approaching every challenge with creative energy, discovering unique solutions to maximize success; focus on creating and delivering compelling customer value.
- Belief in the power of a diverse workforce and in creating a positive impact on both the environment and our community.
- Responsible for serving as a point of contact for assigned clients and providing initial support services. Support areas include, but are not limited to: DHR HRIS, Payroll, Unemployment Claims, etc.
- Evaluate and analyze client/employee requests quickly interpreting the situation, determining the appropriate resolution, and communication the resolution in a timely manner.
- Proactively escalates issues on the client's behalf to ensure customer satisfaction and timeliness response.
- Maintains current knowledge of policies and procedures and provides excellent customer service to clients/employees while maintaining confidentially.
- Provides employment-related data and prepares required reports for clients promptly.
- Provides administrative and support to Human Resources Team (i.e. -FMLA Administration, Everify processing, and HR Consulting)
- Perform effectively at a sustained pace and produce quality work for internal and external/external customers.
- Present to clients via webinar or onsite demos of DHR HRIS systems and/or training.
- Physical attendance is required at the worksite 3 days per week from 8 am to 5 pm.
- High School diploma.
- Excellent oral, interpersonal, and written communication skills.
- Experience with MS Office software; Strong in Excel.
- Organized and detail-oriented, with a high level of accuracy.
- Ability to function autonomously and within a group setting.
- Ability to adapt to change in the workplace.
- Bachelor's or associate's degree in Human Resources or closely related field.
- Experience with HRIS systems preferred.
- Experience in producing dashboards and metrics
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Description
Job Description
Job DescriptionDecisionHR is a Professional Employer Organization (PEO) located in St Petersburg, FL. Since our inception in 1996, we have empowered our clients with industry-leading human resource solutions they need to drive their business. We assist our clients in the areas of payroll, worker's compensation, human resources, and benefits. We remove the administrative burden of running their business and allow our clients to focus on their revenue-producing activities. Our goal is to deliver customizable, practical workforce solutions that increase profits, reduce costs and liability, and attract, develop, and retain long-term employees.
Our Core values include:
Collaboration: working together is critical to achieving organizational goals.
Innovation: growth happens when we can absorb and implement new ideas that provide unique solutions and superior customer service.
Performance: we believe in providing our employees with the tools and support they need to grow, succeed, and make an impact.
Social Responsibility: we place charity and volunteer work at the core of our organization.
Trust: we build and maintain trust with our employees and clients by embodying integrity, transparency, and 'doing the right thing.'
Company Value Statements
In the performance of their respective tasks and duties, all employees are expected to demonstrate the following:
Summary/Objective
The Human Resource Generalist is a hands-on representative of the DecisionHR Human Resources department whose job is to help facilitate all basic HR functions as well as Employee Relations functions. With diverse yet substantive job responsibilities, the specialist works with providing client services support for both current employees and new hires.
Essential Functions
Required Education and Experience
Preferred Education and Experience
The preceding position description has been designed to indicate the general nature of the work performed; the level of knowledge and skills typically required; and the usual working conditions of this position. It is not designed to contain or be interpreted as a comprehensive, complete, or exclusive list of the duties of the position. Additional and different duties may be assigned from time to time. We are an E-Verify company.
