Head of Enterprise Enablement Platforms - Boston - Massmutual

    Massmutual
    Massmutual Boston

    1 day ago

    Description

    Job Description

    The Opportunity

    The Head of Enterprise Enablement Platforms is a senior leader responsible for the strategic direction, integration, and optimization of MassMutual's core collaboration and productivity platforms—including ServiceNow, Microsoft 365, Slack, Zoom, Teams, and Atlassian—with a strong focus on AI enablement and automation. This role will drive the adoption of AI-powered capabilities across platforms to enhance employee experience, operational efficiency, and business agility.

    The Team

    You will lead a multi-disciplinary global team, including senior managers and specialized platform experts. The team is collaborative, agile, and focused on innovation and accountability. You will foster a high-performance, inclusive culture and develop talent strategies to build AI fluency and platform expertise across the organization.

    The Impact:

    • Develop and execute a 1–3+ year strategic roadmap for enterprise enablement platforms with a focus on AI integration, automation, and intelligent workflows
    • Partner with Enterprise Architecture and Research & Development teams to embed AI capabilities into platform services (e.g., virtual agents, intelligent routing, predictive analytics)
    • Lead platform modernization efforts, ensuring alignment with digital transformation and AI-first strategies
    • Promote a culture of innovation by enabling employees to contribute ideas and participate in proof-of-concept initiatives
    • Oversee platform governance, performance, and lifecycle management across enterprise platforms including ServiceNow, Microsoft, Slack, Zoom, Teams, and Atlassian
    • Define and monitor KPIs, SLAs, and AI-driven metrics to ensure platform reliability, adoption, and value realization
    • Optimize licensing, usage, and cost efficiency through data-driven insights and automation
    • Serve as a strategic advisor to senior leadership on platform and AI enablement opportunities
    • Collaborate with business, IT, security, and compliance stakeholders to ensure alignment and adoption
    • Lead change management efforts to drive user engagement and maximize ROI from platform investments
    • Manage, coach, and motivate a global team while building a strong, diverse talent pipeline
    • Manage vendor relationships and external partnerships
    • Execute operational strategy with latitude in day-to-day decision-making
    • Implement short- to medium-term strategies (1–3 years); contribute to broader strategic planning
    • Manage teams performing multiple functions/disciplines, including exempt and non-exempt employees

    The Minimum Qualifications

    • Bachelor's degree in Technology, Business, or related field
    • 10+ years of experience in enterprise technology, with 5+ years in senior leadership roles
    • Proven track record in managing and scaling enterprise platforms (ServiceNow, Microsoft Copilot, Slack, Zoom, Teams, Atlassian)
    • Deep understanding of AI technologies and their application in enterprise environments
    • Experience leading platform modernization and AI transformation initiatives
    • Strong financial acumen with experience managing large-scale budgets
    • Exceptional communication, stakeholder management, and strategic planning skills
    • Authorized to work in the U.S.

    The Ideal Qualifications

    • Experience with AI/ML platforms (e.g., Azure AI, OpenAI, ServiceNow AI, Microsoft Copilot)
    • Familiarity with agile, DevOps, and product management methodologies
    • MBA or advanced degree in a relevant field
    • Excellent facilitation, collaboration, and change management skills
    • Strong financial acumen and data-driven decision-making
    • Ability to work across all organizational levels and in complex environments
    • Global travel flexibility and self-driven work ethic
    • Excellent written and communication skills
    • Ability to multitask, solve problems resourcefully, and work well under pressure
    • Experience with strategic planning, business development, or stakeholder management

    #LI-MC1

    MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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