Desktop Engineer, Client Services - Irvine, United States - Golden State Foods

Description

Overview

The Desktop Engineer will serve as the Subject Matter Expert for the purpose of engineering and deploying client hardware and system solutions, as well as engineering the software deployment and update process.

The Desktop Engineer troubleshoots client software and hardware issues, implement and manage software system updates, and integrates operating system deployment solutions for Enterprise wide rollouts and upgrades and designs and manages baseline image creation for multiple hardware configurations.

This role is aHybridrole with 3 days in and 2 days out. During the first two to three months it will be more in office to get trained and learn the role.

Responsibilities

Enterprise Desktop Design and Management

• Create optimized and secure baseline images and tailor to different hardware configurations as needed
• Support application packaging, deployments, documentation, and release control
• Extensively utilize scripting to maximize productivity of platform management, as well as, for creating packages for patching.
• Maintain platform security and compliance to protect data and including desktop security patching and management of segmented desktop environment.
• Utilize standard enterprise tools to develop or implement infrastructure hardware, software or other technical components.
• Provide preventative maintenance, troubleshooting and quickly resolve routine problems to ensure infrastructure stability.
• Manage/test and pilot desktop hardware standard for the enterprise as the business need arises.
• Documents technical standards, policies, and procedures pertaining to areas of responsibility
• Adhere to all GSF and IT policies and procedures
• Collaborate with other global IT organizations to develop, implement, and influence standards

Application Support

• Provide Level 2 Application Support through escalated incident tickets from the Service Desk per defined Service Level Agreements (SLAs).
• Manage and monitor applications to ensure all components are functioning at appropriate levels.
• Provide support, training and assistance for all computer-related software systems to maximize efficiency & productivity of employees and business operations.
• Provide "new user" setup support.

Service/Desk/Incident Management

• Deliver excellent technical and non-technical support with outstanding customer service and user satisfaction in a timely manner.
• Provide Level 2 Service Desk support via phone, email or other entry channel.
• Create and maintain all technical documentation supporting the Service Desk along with developing training materials for the IT teams.
• Develop training materials and procedures, or train users in the proper use of hardware or software.
• Participate in IT Team afterhours on-call on a rotational basis.

50%

30%

20%

Additional Responsibilities

• Other responsibilities and accountabilities may be assigned based on business and organization needs.

· Support for enterprise and business-related projects as required.

Varied

TRAVEL EXPECTATIONS

• Some travel requirements (20%)

MANAGEMENT RESPONSIBILITY

• Individual Contributor role

Qualifications

Education/Certification

• Two-year college required or applicable trade school or commensurate work experience.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

• Minimum 5 years IT experience in a geographically dispersed enterprise environment
• 3+ years experience with packaging/deploying operating systems and policies using tools such as SCCM, InTune, MDT, Admin Studio, WSUS, Active Directory and Group Policies.
• Advanced knowledge in the configuration of Microsoft Office suite of applications Active Directory, scripting languages (PowerShell), and software deployment.
• Thorough working knowledge of desktop, laptop hardware and drivers.
• Extensive experience with Microsoft Deployment Workbench and the creation of Reference and Deployment images.
• Extensive experience with deploying OS and upgrading OS using SCCM and troubleshooting failed install/upgrades.
• Extensive Microsoft Windows client operating system expertise, including development of tailored images for Windows 10/11.
• Driver identification and injection.
• Direct experience with Dell and Lenovo end-user hardware
• Technical documentation skills.
• Strong analytical and customer service skills as well as excellent written and verbal communication skills.

Additional "nice to haves":

• PowerShell Scripting (ability to write new scripts and modify/debug existing scripts).
• Familiarity with BitLocker and escrowing of the BitLocker key to a database.
• CompTIA Certifications or a secondary industry related certification.
• MDM expertise with Apple iPads/TVs (Meraki, Mosyle, Apple Enterprise)
• Has defined, created and tested Group Policy updates for desktop OS.

Technical

Expert

· Packaged Software or COTS

· Microsoft Systems Center

· Remote Assistance Tools

· Microsoft Windows 10 & 11 Operation systems

· Microsoft Office

Proficient

· Basic Office Equipment

· Client/Server Systems

· Data Transport

· General Office Applications

· Infrastructure Technology

· Windows Server Administration

· Technical Writing & Design Documentation

· Microsoft Office 365 Administration

· PowerShell

Basic

· Business Continuity

· Networks, Routers, Switches, Firewalls

· Information Security Principles

Business

Expert

· Service Level Management

Proficient

· Business Acumen

· Business Alignment

Basic

· Innovative Solution Development

· Project Management Methodology (PMM)

· Systems Delivery Life Cycle (SDLC)

· Test Plans

CORE COMPETENCIES

The following universal core competencies apply to every job at Golden State Foods. Performance expectations are based on the specific job and grade level.

GSF VALUES

Maintains the highest standards. Treats others the way you'd like to be treated. Makes the best product. Gives the customer a fair deal.

TRUST

Exhibits sense of fairness. Leads by example. Consistently lives the Values and Creed. Builds trust by being willing to say "I made a mistake". Assures that promises are met on time, every time.

INSPIRATION TO OTHERS

Walks the talk. Is supportive of others. Helps others develop great ideas. Looks for the best in others. Rewards positive performance. Finds ways to succeed, not reasons to fail. Is willing to do jobs "below them". Addresses failures in the process, not the people. Accepts responsibility for own failures. Creates vision for team.

DRIVES TOWARDS HIGHEST QUALITY RESULTS

Is creative and innovative. Is a prudent risk-taker. Always looks for new methods and better ways to run the business. Meets annual goals and objectives. Has a passion for the business. Is willing to change. Puts forth quality efforts.

INTEGRITY

Represents self honestly in all situations, even if it exposes mistakes or weakness. Gives the customer a fair deal. Always does the right thing, even when no one is watching. Walks the talk. Meets commitments. Applies rules across all levels – no exceptions.

OPEN & HONEST COMMUNICATION

Is timely in communications in both directions. Listens actively. Speaks directly, (say what you mean – mean what you say). Listens with empathy and without judgment. Gets all the facts before jumping to conclusions.

TEAM PLAYER/PARTNERSHIP

Avoids acting like a big shot. Shares success with others. Recognizes others achievements. Reacts constructively to mistakes. Is willing to do whatever is necessary to get job done. Puts other's success first. Values team over individual. Acknowledges others with Golden Spirit Awards. Creates win/win situations.

At GSF, we believe that investing in our associates strengthens our culture and fuels our growth. We care about your well-being,and will support you with the following:Paid time off subject to eligibility, including paid leave (in compliance with state and local regulations), vacation, sick, holiday, jury duty, and bereavement.

• Comprehensive benefits package to support our associates and their families, subject to elections and eligibility: Medical, Dental, Vision, 401(k), Disability, Health and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Voluntary Insurance (Accident, Critical Illness, Hospital Indemnity, Legal, Life, and AD&D), Retirement Plan.
• Associate Development via Education Reimbursement and/or Scholarships, virtual courses, or classroom development experiences.
• Flexible work schedules (subject to your location and role).
• Please note that the compensation details listed in postings reflect the base pay only.
• Additional compensation including bonuses and car allowances are subject to eligibility.
• The expected range for this position is $70,000 - $95,000* THIS POSITION IS BONUS ELIGIBLE.

*Location, confirmed job-related skills, education, experience, and relevant training will be considered in setting the actual starting salary.

LocationUS-CA-Irvine

Job ID

Category Information Technology