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Front Desk Reception, Psc Ii - Danvers, United States - Massachusetts General Hospital(MGH)

Massachusetts General Hospital(MGH)

Verified Company

Danvers, United States

1 month ago

Posted by:

Mark Lane

beBee recruiter

Description

Front Desk Reception, PSC II

GENERAL SUMMARY/ OVERVIEW STATEMENT:

The Patient Services Coordinator II (PSC II) position offers exposure to the clinical, operative, and academic aspects of Orthopaedic Surgery.

This position offers terrific opportunities to work with Orthopaedic Surgery Providers and contribute to cutting-edge innovations.

Under general supervision of the Administrative Manager, the PSC II will be responsible for front desk duties/functions in our fast-paced Orthopaedic Ambulatory Clinic located in Danvers.

This is an excellent position for someone looking to jumpstart a career in healthcare or for a seasoned professional with experience in a customer service driven industry.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Front Desk Responsibilities (75%)
The PSC II is responsible for greeting patients as they arrive for appointments as well as completing patient check-in and check-out processes in a timely manner

Specific tasks include:

Check-In

Verifies patient identity upon patient initial check in by using two patient identifiers.
Checks patient insurance type comparing what is listed on insurance card and what is listed in EPIC system. If there is a discrepancy, informing the patient to call the RRC line.
Verifies if patient is under worker's compensation insurance and confirms worker's comp information is correctly entered into EPIC.
Verifies demographic information, ensuring referral on record, and accuracy of clinical information.
Collects patient copays on every patient and if copayment is not collected denotes reason in visit documentation.
Assists and ensures patients complete PROMS questionnaires as needed.
Issues any additional relevant intake forms and ensures completion.
Checks patient's enrollment status in Patient Gateway & assists with enrollment process.
Arrives patient in EPIC.
Always moves patient in Ambulatory Patient Tracking to reflect accurate patient location throughout the patient's visit.
Verifies casting and radiology orders at time of checkin and sends patients directly to cast room or radiology, if necessary.
Uploads external radiology discs and copies radiology report scanning into Epic.
If patient brings in outside medical record, make photocopy and scan into Epic.
Keeps patients in waiting area accurately up to date on provider wait times by updating location specific wait time board and by also making verbal announcements.

Check-Out

Upon patient checkout reviews followup information entered by provider and schedules followup appointment if needed to location where patient will be returning (i.e., Boston, Danvers, FXB, Waltham).
Confirms next appointment date and time with patient and hand documentation of next visit (i.e., hands business card with appointment date and location or prints out appointment confirmation page),
Prints Visit Summary report and hands directly to patient.

Practice Operations (25%)
In addition to the check-in/check-out processes, the PSC II is responsible for additional administrative tasks in between front desk responsibilities as well as during light clinic days:

Daily/Weekly Activities

Prepares/creates patient charts (intake forms, last clinic note, MRI/CT report, etc. as provider directed).
Checking the DAR 12 days prior to patient appointments to confirms patient's insurance type is contracted with our service by running EPIC report. If insurance is not active or noncontracted, alerting Administrative Manager and notifying patient to contact Financial Services.
Reviews schedule for capacity and accuracy of appointments.
Assists with managing of eFaxes, patient requests, and documentation needs.
Assists with referral queue management responding to referrals and scheduling appointments with appropriate providers.
Assists with scanning of medical records/documentation into EPIC.
Take inventory of all iPads used for PROMs and return to designated charging location and/or locked storage.
If prompted by MA or provider, PSC II calls patients in advance of visits to let them know if clinic is running late.
Updates provider specific patient wait time board throughout the day.
Responsibilities for clinic opening: Unlock door and turn on lights.
Responsibilities for clinic closing: Lock door and turn off lights.
Provides lunch coverage and ensures that at least one person is always at the front desk.
Responsible for remaining in clinic late if clinic runs past scheduled end time.
Responsible for arriving early should clinic schedule call for an earlier start time.
Maintains a clean and professional looking frontdesk workspace (i.e., no personal items in view of patients,
no cell phone usage in front of patients).