Dispatcher and Customer Service Representative - Rosedale, United States - Elite Pools

Description

• Dispatch Operations:
• Coordinate the scheduling of pool maintenance appointments for technicians based on customer requests, geographic locations, and service availability.
• Efficiently allocate resources and optimize technician routes to maximize productivity and minimize travel time.
• Communicate with technicians to provide them with clear instructions, schedules, and any relevant customer information.
• Monitor job progress and ensure timely completion of service appointments.
• Customer Service:
• Serve as the primary point of contact for customer inquiries, requests, and concerns related to pool maintenance services.
• Actively listen to customer feedback, address their concerns, and strive to exceed their expectations with prompt and effective resolutions.
• Build and maintain strong customer relationships through courteous, empathetic, and professional communication.
• Administrative Support:
• Maintain detailed records of customer interactions, service requests, and job assignments in the company's database or CRM system.
• Generate and distribute service invoices, receipts, and other relevant documentation to customers as needed.
• Assist in administrative tasks such as filing, data entry, and inventory management to support operational efficiency.
• Quality Assurance:
• Conduct followup calls or surveys with customers to ensure satisfaction with services rendered and gather feedback for continuous improvement.
• Collaborate with management and field staff to identify opportunities for service enhancement and process optimization.
• Adhere to company policies, procedures, and quality standards to uphold the company's reputation for excellence in pool service.

• High school diploma or equivalent; associate's degree or relevant certification preferred.
• Previous experience in customer service, dispatching, or related roles, preferably in a serviceoriented industry.
• Strong organizational and timemanagement skills with the ability to prioritize tasks and adapt to changing priorities.
• Excellent communication skills, both verbal and written, with a customerfocused approach.
• Proficiency in using computer systems, scheduling software, and CRM platforms.
• Ability to remain calm under pressure and resolve conflicts or challenges effectively.
• Knowledge of pool maintenance or related industry experience is a plus.
• Willingness to work flexible hours, including evenings and weekends, as needed to support customer needs.

• 401(k)
• 401(k)

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

• 8 hour shift

• Dispatching: 1 year (preferred)

• Rosedale, MD required)

• Rosedale, MD 21237: Relocate before starting work (preferred)