Customer Relations Representative - Hauppauge, United States - TEKWELD

Description

Who We Are:

Tekweld is a trusted partner and solution provider for the promotional product industry, offering a wide range of products including drinkware, health and wellness items, bags, custom packaging, and more.

With its global sourcing solution, TekSource, the company is able to provide customers with essentially any item they require.

Tekweld's dedication to customer satisfaction and commitment to excellence make it the preferred choice for suppliers looking for promotional products and custom packaging solutions.

Recently named one of the _
Best Places to Work in the Promotional Products Industry by Counselor Magazine_ This prestigious recognition is a testament to our incredible team's dedication, creativity, and hard work.

At Tekweld, we believe that our success is driven by the passion and innovation of our employees.

We are committed to fostering a workplace culture that values each member's contributions, encourages professional growth, and supports a healthy work-life balance.

Who We're Looking For:

At Tekweld, we strive to create a dynamic work environment by hiring passionate, committed, and driven individuals who can deliver a high-class customer experience.

We seek reliable, motivated, and energetic individuals with a strong work ethic to join our team.


Responsibilities:

• Accurately reviews and monitors orders for new or additional products, upselling where appropriate
• Responds to customer questions and complaints professionally; when the issue is beyond the representatives knowledge, forwards to the Customer Service Manager
• Ensures that appropriate actions are taken to resolve customers problems and concerns in a timely manner
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments in Freshdesk Ticketing system
• Provides accurate, valid, and complete information to both internal and external customers by using the right tools and positive demeanor to build relationships
• Follow policy/procedures and guidelines set by the Customer Service and Management teams
• Assist Sales Representatives in monitoring accounts with proactive followups on their orders when needed
• Performs other related duties and projects as assigned.

Required Skills/Abilities:

• High school diploma or equivalent
• 23 years of customer service experience required
• Experience in Freshdesk, Zendesk, or other ticketing software required
• Ability to thrive in a performancedriven culture
• Strong verbal and written communication skills
• Excellent organizational and time management skills with strong attention to detail
• Proven ability to build and maintain relationships with customers
• Knowledge of Google Sheets and Microsoft Excel preferred
• Proficient computer and ability to learn related software
• Prolonged periods sitting at a desk and working on a computer

Tekweld is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Pay:
From $18.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k)
• 401(k)

matching

• Dental insurance
• Health insurance
• Onthejob training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person