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    Abeka Academy Academic Customer Service - Pensacola, United States - Pensacola Christian College

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    Description

    Welcome to a Job Opportunity at Abeka Academy

    Join our team as an Academic Customer Service Agent at Abeka Academy who is dedicated to providing excellent service to our customers.

    Job Title: Academic Customer Service Agent
    Company: Abeka Academy

    The Academic Customer Service Agent engages directly with customers through calls, emails, and chats. They are responsible for processing student course work, ensuring accurate grading, and maintaining detailed records following established procedures. The Agent also handles complex grading issues and oversees specific office tasks.

    Key Responsibilities:
    • Grade Course Work: Evaluate student assignments with a minimum accuracy of 85% and document grades effectively.
    • Assist Other Graders: Support fellow graders in resolving challenging student work problems.
    • Answer Customer Calls: Provide academic support by answering customer calls efficiently and meeting specific performance targets.
    • Assist with Office Duties: Manage office operations for various grade levels, respond to chats and emails, and perform assigned tasks.

    Qualifications:
    Education: College Degree, HS (Required)
    Work Experience: 1+ years in computer applications, 1+ years of teaching with Abeka
    Physical Requirements and Skills: Computer literate, Microsoft Applications, Oral Communications, Verbal and written English fluency, Willingness to learn department-specific programs, Written Communication

    Ideal candidates should be dedicated Christian individuals passionate about training young individuals according to biblical values. They should strive for excellence in education, glorifying Christ as the ultimate source of wisdom and knowledge. Applicants must align with Pensacola Christian College's values and commitments. Please note that the role may be filled at different grade levels based on organizational requirements. An assessment may be part of the application process.


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