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Pensacola

    Customer Service Technician - Escambia County, United States - Escambia County, FL

    Escambia County, FL
    Escambia County, FL Escambia County, United States

    3 weeks ago

    Default job background
    Description

    Closed Date:
    September 30, 2024


    This class provides technical assistance and information to customers with specific problems or questions either in person or by telephone.

    Employees of positions of this class respond to telephone inquiries and then are assigned to the lobby center assisting walk-in customers.

    As many times the first point of contact, the work requires extreme tact and courtesy in handling customer's inquiries and independent judgement is required in arriving at moderately complex decisions within established policies and procedures.


    EXAMPLES OF DUTIES
    Assist all walk-in customers and answer all incoming phone calls, listening closely to customer's inquiries and asking appropriate questions to direct or assist them to the appropriate department, office, or individual

    Performs various general clerical duties

    Maintains records and files

    Performs other duties as assigned


    TYPICAL QUALFICIATIONS

    Minimum Qualification Requirements:

    Training and Experience:


    High School Diploma or equivalent (G.E.D.), typing speed of 35 wpm without errors, and three years of clerical experience in an office setting, one year of which must have involved direct customer contact providing assistance and guidance; or, a combination of education and experience equivalent to these requirements.


    Knowledge, Skills, Abilities, and Other Characteristics (KSAOs):
    Customer service principles

    Keyboarding techniques

    Modern office procedures, methods, and equipment

    Basic filing and recordkeeping principles

    English language, grammar, and punctuation

    Geographic layout of County

    Applicable County, State, and Federal laws

    Office policies, procedures, and requirements

    Basic math and reading

    Using a computer and related software applications

    Providing customer service

    Utilizing modern office equipment

    Maintaining files

    Keyboarding

    Communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction

    Perform routine mathematical calculations

    Handle multiple tasks simultaneously


    SUPPLEMENTAL INFORMATION

    County-wide Employee Responsibilities:


    All Escambia County BCC employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Escambia County BCC's Employee Code of Ethics, gift, and conflict of interest policies.


    All Escambia County BCC employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.


    Emergency Management Responsibilities:
    During emergency conditions, the incumbent of this position will automatically be considered an emergency service worker.

    This employee is subject to being called to work in the event of a disaster, such as a hurricane or other emergency situation, and is expected to perform emergency service duties, as assigned.


    Physical Requirements:


    Positions in this class typically require: reaching, standing, walking, lifting, grasping, talking, hearing, seeing, finger and hand dexterity, and repetitive motions.


    Light Work:

    Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects.

    If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.


    Benefits/Compensation Package:

    • Medical / Dental / Vision plans
    • Prescription coverage
    • Employee health clinic
    • Employee fitness centers
    • Employer-sponsored retirement plan or an investment plan
    • Deferred Compensation Plan
    • Flexible Spending Account(s)
    • Employee Assistance Program
    • Annual/Sick Leave or Paid Time Off (PTO)
    • Group Life Insurance
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