Concierge - Napa, United States - Terlato Wine Group

Terlato Wine Group
Terlato Wine Group
Verified Company
Napa, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Performance Measures:


  • Positive attitude, servicedriven, and enthusiasm for providing a worldclass customer experience, under stress, and in a fastpaced environment.
  • Warm and highly polished communication skills (verbal and written), both internally and externally.
  • Dependable selfstarter with a keen attention to detail. Internally driven and motivated; ambitious and hardworking.
  • Outgoing, enthusiastic, and teamoriented.
  • Always thinking a step ahead.
  • Superior knowledge of our wines and experience offerings for the winery and the surrounding area.

Essential Duties and Responsibilities:


  • The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
  • Provide exceptional customer service and hospitality with a courteous and welcoming greeting to each of our guests.
  • Offer a thorough explanation and recommendation of all guest experiences, while encouraging our guests to upgrade to our private seated experiences.
  • Capture walkin customer contact information by entering information accurately into the reservation system.
  • Book reservations for our sister properties as well as upselling experiences and offerings during the reservation and confirmation process.
  • Confirm all reservations by phone prior to the day of visitation.
  • Using the table management software efficiently and effectively: strategically seat guests to utilize tasting room space, update table status in preparation of incoming reservations, and ensure wait times are kept to a minimum.
  • Maintain and organize a wait list, notifying guests when tables are available using the reservation system.
  • Work collaboratively with the Tasting Room Manager to organize and manage the customer experience.
  • Assist with tasting room tasks such as pouring, greeting the public and basic assistance during peak volume times as needed.
  • Outreach projects as assigned by management.
  • Crosstraining opportunities at Rutherford Hill Winery

Professional Qualifications:


  • Selfstarter, clear communicator, positive team player, multitasker.
  • Proficient in Microsoft Outlook, Word, Excel, CRM and Internet research
  • Wine knowledgeable and strong sales acumen
  • Must be available to work weekends, some holidays and some evenings
  • Ability to lift up to 50lba
  • Schedule (Friday & Saturday)
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