A Specialist Support Officer is a professional who provides specialized assistance and guidance in a particular field or area of expertise - Makena, United States - FusionWorks

FusionWorks
FusionWorks
Verified Company
Makena, United States

1 week ago

Meredith Sinclair

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Meredith Sinclair

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Description

HCL Technologies is a leading global technology company that offers advanced software solutions and services to businesses around the world.

With a strong presence in Germany, we are dedicated to driving innovation and delivering value to our clients.

We are currently seeking a skilled Technical Desktop Specialist with experience in desktop support and webcasting to join our team in Munich or relocate to Germany.


Job Description:

  • Conduct corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing.
  • Plan, execute, and track multiple meetings.
  • Stay uptodate on virtual event technology.
  • Act as a liaison between facilities and the booking team.
  • Coordinate webcast production.
  • Schedule and book meetings.
  • Attend client meetings and conference calls to identify issues and make recommendations.
  • Possess technical skills and knowledge of current platforms and social media technology (a plus).
  • Familiarity with Microsoft Teams, MS Live Events, Pearl 2, IBM (Ustream), Webex Meeting, WebEx Events, Jira, VC Systems, video editing programs (Adobe Premiere Pro), and video and audio CODECS.
  • Proficiency in MS Office 365 Suite.
  • Ability to work with AV equipment, mixers, HD, and various support and troubleticket systems (Service Now).

Skills Required:

  • Minimum of 3 years of experience in IT, working as a Telecom and Webcast technician.
  • Bachelor's degree in Computer Science, Engineering, or a related discipline.
  • Experience using
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