A Specialist Support Officer is a professional who provides specialized assistance and guidance in a particular field or area of expertise - Makena, United States - FusionWorks

FusionWorks

Verified Company

Makena, United States

12 hours ago

Posted by:

Meredith Sinclair

beBee Recruiter

Description

HCL Technologies is a leading global technology company that offers advanced software solutions and services to businesses around the world.

With a strong presence in Germany, we are dedicated to driving innovation and delivering value to our clients.

We are currently seeking a skilled Technical Desktop Specialist with experience in desktop support and webcasting to join our team in Munich or relocate to Germany.

Job Description:

Conduct corporate webcasts and provide support for UC technologies such as Webex, Microsoft Teams, and Cisco video conferencing.
Plan, execute, and track multiple meetings.
Stay uptodate on virtual event technology.
Act as a liaison between facilities and the booking team.
Coordinate webcast production.
Schedule and book meetings.
Attend client meetings and conference calls to identify issues and make recommendations.
Possess technical skills and knowledge of current platforms and social media technology (a plus).
Familiarity with Microsoft Teams, MS Live Events, Pearl 2, IBM (Ustream), Webex Meeting, WebEx Events, Jira, VC Systems, video editing programs (Adobe Premiere Pro), and video and audio CODECS.
Proficiency in MS Office 365 Suite.
Ability to work with AV equipment, mixers, HD, and various support and troubleticket systems (Service Now).

Skills Required:

Minimum of 3 years of experience in IT, working as a Telecom and Webcast technician.
Bachelor's degree in Computer Science, Engineering, or a related discipline.
Experience using