Learning Experience Professional - Philadelphia, United States - Comcast Corporation

Mark Lane

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Mark Lane

beBee recruiter


Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences.

As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.


Job Summary

Core Responsibilities

  • Maintains learning performance feedback (engagement levels, behavior issue identification, attendance expectation, positive feedback, etc.) and adheres to established policies and procedures related to learners and ULearn.
  • Manages virtual, inperson or lab experience to create and maintain a safe and inclusive learning environment, and takes initiative to stay up to date on functionality of existing / new tools and platforms including Workday, Teams, Booking Tool, Knowledgebased tools, billing systems, etc.
  • Cultivates and maintains leader and business relationships.
  • Analyzes current training practices and makes recommendations to improve the delivery of learning to departments.
  • Supports and implements strategic focus of ULearn's international efforts for learning.
  • Demonstrates proficiency as a Learning Experience Professional, Producer, and On-Demand Learning Coach for learners.
  • Analyzes current training practices and makes recommendations to improve the delivery of learning to departments.
  • Operates with a growth mindset, agility, adaptability, and accountability including being able to operate in ambiguity and an everchanging work environment.
  • Provides frequent and transparent feedback to teammates when observing, participating, cofacilitating classes and as needed. Identifies and shares innovative ways to incorporate technology within facilitation/producing.
  • Partners and supports System Support team to operationalize new technologies to improve new learner experience and serves as a change champion for these processes and/or technology initiatives that drive consistency, innovation, and/or delivery of a highlevel learner experience.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our gamechanging technology, products and services, especially our digital tools and experiences.
  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.


Education
Bachelor's Degree


While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.


Relevant Work Experience
5-7 Years

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