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    IT Field Technician - San Francisco, United States - EXCEL Management Systems

    EXCEL Management Systems
    EXCEL Management Systems San Francisco, United States

    5 days ago

    Default job background
    Description
    About us:

    Viamontech, Inc. provides IT solutions through outstanding service to franchise dealerships across the country. We focus on Help Desk, cyber-security, email hosting, domain hosting, remote support, field technician assistance, IT project management, Consulting, etc.

    Duties:

    Visiting clients in Santa Clara County and surrounding areas, deploying hardware on client sites, providing customer support, hardware configuration, troubleshooting, ticket creation/progress updates, assisting in documenting, talking to users on-site and recommending day-to-day fixes to end-users.

    Main Responsibilities
    • Providing great customer service and technical support to customers on-site. This means Driving to client sites to resolve their issues to their satisfaction.
    • Troubleshooting Hardware; PC's, servers, WIFI and Networking equipment, etc.
    • Handling and moving equipment as needed.
    • Coordinate with our Help Desk and support technicians to resolve client issues.
    • Updating Tickets and projects in the ticketing system.
    • Monitor assigned tickets, and keep team and clients informed.
    • Other on-site support as needed
    Technical Qualifications

    Working Knowledge of: Windows Operating Systems, Desktop Troubleshooting, Active Directory, DNS, DHCP, File Servers, General software installation and troubleshooting, DMS setup and troubleshooting, Cabling, Printers and print servers, fax, Office 365 - Exchange and Apps, VPN, Cisco, Networking, Wireless, Remote Monitoring and Management software, Web Filtering

    Experience

    Min 3 years as a Field Tech, On-site technician, or at IT Help Desk .

    Preferred, but not required:
    • Knowledge of Dealer Management Systems like CDK, Dealertrack, Reynolds & Reynolds.
    • Other common auto dealership software
    • Degree in Computer Science, Information Technology, or related fields
    • Microsoft certifications
    • Cisco Certifications
    Industry

    Information Technology & Services for the Automotive Industry

    Job Type: Full-time
    Application Questions
    You have requested that Indeed ask candidates the following questions:
    • How many years of Field Support Technician experience do you have?
    • How many years of Technical Support experience do you have?
    • Are you able to work in Santa Clara County, CA?
    • Do you have the following license or certification: Driver's?
    • Do you speak English?
    • Do you speak Spanish?
    • Are you authorized to work in the following country: United States?
    • Are you willing to undergo a background check, in accordance with local law/regulations?
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