- Our employees are mission - minded
- We are passionate about providing excellent patient care
- Community-focused
- Committed to a fun and supportive team environment
- We offer high-quality competitive employee benefits
- Any combination of education, training and experience which demonstrates the ability to perform the duties and responsibilities as described.
- A typical qualifying background would include progressively responsible computer operations; experience in operating both large and small scale computer systems; experience using a variety of operating systems, software, hardware and networks.
- Troubleshooting skills and the ability to diagnose issue and repair (Helpdesk)
- Ability to work with others
- A+ certification
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from managers and employees.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Strong interpersonal communication and relational skills, good organizational skills; sound judgment; initiative; flexibility; detail-oriented.
- Administrative understanding of the following is required: networking and telecommunications (data), routers, switches, understanding of TCP/IP WANs and LAN, Office 365, Windows operating systems, Microsoft Office, Internet connectivity, HTTP, FTP, firewalls, Active Directory, VPNs and Virtual Environments.
- Performs and maintains system, security, and application backups.
- Installs and maintains local and remote peripheral computer equipment.
- Prepares reports on equipment problems.
- Monitors reports for security violations.
- Monitors systems for abnormal job terminations and operating problems.
- Performs routine and preventive maintenance on computer equipment and peripherals.
- Documents all network hardware and maintain inventory database.
- Installs and supports software/hardware applications and peripheral equipment.
- Researches user inquiries and new technology.
- Troubleshoots and resolves computer operating, software/hardware problems and provides technical support as requested.
- Communicates with vendors to resolve issues.
- Provides information to staff and users, and prepares and maintains documentation for processes, policies and procedures related to computer systems and operations.
- Updates software for users as released by vendor.
- Provides training and technical advice.
- Serves as department information resource to assist staff and users with computer network, software/hardware and related problems.
- Communicates technical concepts in non-technical terms.
- Maintains confidentiality of information and data related to patients and staff.
- Installs cabling infrastructure.
- Other duties as assigned.
- Ability to solve complex practical problems
- Positive interpersonal, communication & persuasion skills over the phone, computer & in person
- Must be able to simultaneously manage several objectives and assign priorities
- Deal with a wide variety of variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written or oral form
- Ability to work effectively under pressure to meet deadlines with a strong organization skill set for easy retrieval of information and to ensure competent closure of issues
- Ability to work overtime as needed, maintain alertness & meet the controlled substance policy.
- Good judgment and sound decision making and conflict management skills to inspire confidence from the customer
- Manage complex analysis and use deductive reasoning
- Regular and predictable attendance is an essential function of this position.
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Description
We are North Idaho's premier provider of integrated medical, dental and behavioral health services. Our amazing care teams deliver world-class healthcare utilizing a patient directed, community-focused approach. Providing high quality, affordable Healthcare from the Heart is our passion. Our mission is to deliver a healthcare experience that provides hope, inspires change, and extends life for our patients and our community.
Top reasons to join our team:
Requirements
Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.
Physical/Mental Requirements:
Required to stand, sit, and be mobile one-third to two-thirds of the time. They are required to use hands to finger, handle or feel over two-thirds of the time, while reaching with hands and arms occurs one-third of the day. Climbing or balancing, stooping, kneeling or crouching occur less than one-third of the time. Communicating by talking / hearing occurs over two-thirds of the day. Amount of time spent lifting or exerting force is about 50% for up to 10 pounds and less than one-third of the time up to pounds. Rarely is there a need to lift more than 41 pounds. Must be able to manage efficient keyboard use, hear, see, speak and read.
Must also be able to tolerate confined spaces. While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), occasionally exposed to work near moving mechanical parts, occasionally exposed to outdoor weather conditions, occasionally exposed to extreme heat (non-weather), occasionally exposed to risk of electrical shock, occasionally exposed to vibration.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is normally performed in a typical interior/office work environment in a clinic. Work may be demanding and chaotic at times. Exposed to patient population that will present a variety of contagious diseases, physical injuries and emotional states of mind.
Salary Description
$ $32.78
