Office Manager - Los Angeles, United States - Ecco Living

Ecco Living
Ecco Living
Verified Company
Los Angeles, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Company Overview:


Ecco Living is a leading property management and co-living/student housing company dedicated to providing exceptional services in managing residential properties.

With a focus on efficiency, professionalism, and client satisfaction, we strive to maintain the highest standards in property management.


Job Summary:

Key Responsibilities:

Administrative Support:

  • Coordinate schedules, meetings, and appointments for the leasing and maintenance team.
  • Maintain office supplies inventory and place orders as needed. Coordinate deliveries.
  • Prepare and distribute internal communications, memos, and reports.

Customer Service Management:

  • Assist with customer complaints and respond to requests in timely manner.
  • Notify and coordinate emergency requests with appropriate team.
  • Follow up with customer requests.

Property Documentation:

  • Organize and maintain property files, leases, contracts, and other legal documents.
  • Ensure compliance with regulatory requirements and property management policies.
  • Assist with tenant onboarding and lease administration processes.

Vendor Management:

  • Liaise with vendors, contractors, and service providers to schedule maintenance and repairs.
  • Obtain quotes, negotiate contracts, and oversee vendor performance.
  • Maintain a database of preferred vendors and update vendor agreements as needed.

Office Operations:

  • Supervise staff and provide training and support as necessary.
  • Implement and enforce office policies and procedures to optimize efficiency and productivity.
  • Identify opportunities for process improvement and implement best practices.

Outreach:

  • Help out with customer outreach.
  • Identify new sales channels.
  • Maintain relationship with property partners.

Qualifications:

  • Bachelor's degree in Business Administration, Management, or related field preferred.
  • Proven experience in office management or administrative role, preferably in the real estate or property management industry.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and property management software (e.g., Yardi, AppFolio).
  • Strong organizational skills with the ability to prioritize tasks and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Attention to detail and accuracy in recordkeeping and documentation.
  • Desire to always check work and achieve perfection.
  • Be reliable, strong team player, and on time.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Familiarity with financial principles and experience with basic accounting tasks.
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