Dme Intake/patient Service Representative - Elmhurst, United States - AdaptHealth

AdaptHealth

Verified Company

Elmhurst, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About us
AdaptHealth is a home medical equipment provider in Elmhurst, IL.

We specialize in respiratory equipment and are growing and looking for a talented associate to join our Respiratory office team.

This position is a fast-paced, challenging, multitasking position helping patients get the equipment and service they need.

AdaptHealth offers full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes.

Our work environment includes:

Modern office setting
Casual work attire
Onthejob training
Safe work environment
Growth opportunities

DME Intake/Patient Service Representatives are focused on helping patients and medical professionals get the equipment and supplies they need. This position has weekend rotation (work remote on weekends) and can be a four-day or five-day work week. DME Experience is preferred and rewarded in the payrate.

This position works in a fast-paced environment answering inbound calls, making outbound calls to process new orders and support patient and medical professional needs.

Job Duties:

Process orders, schedule visits, and resolve open tasks
Support the office needs of the respiratory department
Must be able to navigate through multiple online EMR systems to obtain applicable documentation
Enter and review all pertinent information in EMR system including authorizations and expiration dates
Meet quality assurance requirements and other key performance metrics
Facilitate resolution on customer complaints and problem solving
Pays attention to detail and has great organizational skills
Actively listens to patients and handle stressful situations with compassion and empathy
Flexible with the actual work and the hours of operation
Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents

Benefits:

401(k)
401(k)

matching

Dental insurance
Health insurance
Onthejob training
Paid time off
Referral program
Vision insurance

Experience level:

2+ years of DME and Brightree experience is preferred

Shift:

Standard shift 9:30 AM to 6:00 PM during the week. There is an option for a fourday or fiveday work week with weekend rotation (work from home on weekends) and some schedule flexibility.

Pay:
$ $24.00 per hour

Benefits: