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    Director of Guest Services and Housekeeping @ the H Hotel - Midland, United States - Wyndham Hotels & Resorts

    Wyndham Hotels & Resorts
    Wyndham Hotels & Resorts Midland, United States

    3 weeks ago

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    Description

    ** Director of Guest Services and Housekeeping @ the H Hotel**

    Location: Midland, MI, US

    Property Name: Dolce The H Hotel Req Id: 19139

    Dolce is now seeking a Director of Guest Services and Housekeeping @ the H Hotel to join our team at the Dolce The H Hotel location in Midland , Michigan .

    **Job Summary**

    The Guest Services Director is responsible for ensuring the operation of guest services and the housekeeping teams in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

    **Education & Experience**

    At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.

    Management experience required.

    Must be proficient in Windows, Company approved spreadsheets and word processing.

    Must have a valid drivers license from the applicable state.

    **Physical Requirements**

    Lifting up to 50 pounds

    Sitting

    Walking

    Standing

    Pushing

    **General Requirements**

    Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me service oriented manner.

    Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.

    Must be able to multitask and prioritize departmental functions to meet deadlines.

    Attend all hotel required meetings and trainings.

    Participate in M.O.D. coverage as required.

    Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.

    Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.

    Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

    Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

    Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.

    **Fundamental Requirements**

    **COMPANY OVERVIEW:**

    Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 22 brands strong across 9,000 hotels in more than 95 countries, and we offer the most diverse collection of hotel experiences in the world. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.

    Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfoliodistinguished by our leading economy and midscale brandsdelivers just that.

    We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham, Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham, Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham, Registry Collection Hotels, Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Alltra, Wyndham Garden, Wyndham Grand and Wyndham Hotels and Resorts.

    Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 9,000 team members worldwide.

    Our Company is an Equal Employment Opportunity Employer.

    **Job Location:** Dolce The H Hotel , 111 W Main Street , Midland , Michigan 48640

    **Employment Status:** Full-time

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