Clinical Program Coordinator: ERAS - Charlottesville, United States - University of Virginia

Description

The Clinical Program Coordinator is responsible for the development, quality improvement, coordination, clinical innovation, and maintenance of the care continuum for patients who are part of the early recovery after surgery (ERAS) program.

The Clinical Program Coordinator provides clinical expertise for the ERAS programs and provides support to the Ambulatory clinics, Anesthesia Perioperative Medicine Clinic, Periop Services, and Inpatient units (acute care, intermediate care, and ICU).

The Clinical Program Coordinator will ensure that evidence-based practices are being implemented.

This individual will be responsible for promoting an environment to improve processes, optimize quality of care, enhance patient satisfaction, and reduce the overall patient length of stay.

The Clinical Program Coordinator will be responsible for partnering with clinical teams to plan, coordinate, integrate, educate, and evaluate the ERAS program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Lead and manage a systematic and coordinated approach to quality measurement and improvement initiatives that impact ERAS care.
• Work collaborate with executive leadership, surgical and anesthesia teams, pharmacy, nursing leadership, and other identified front-line team members.
• Identify and enhance strategic clinical issues, which produce quantitative and qualitative outcomes.
• Improve throughput and length of stay
• Support workgroups through planning, facilitating, task execution, and communication support.
• Performance outcomes include, but not limited to; quality, safety, satisfaction, service, operational efficiency, financial savings, and process improvement.
• Review of current ERAS literature to ensure evidence-based practices are up-to-date.
• Review quality data on a quarterly basis, identify outliers, and actively work with teams to address opportunities for improvement.
• Provide effective project consultation and facilitation to ensure opportunities are implemented and sustained.
• Perform other duties as assigned.

ORGANIZATIONAL DUTIES:

• Communicates appropriately using good interpersonal skills.
• Positive, professional demeanor is projected through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely and understandable.
• Interpersonal conflicts are resolved using appropriate methods and organizational resources, including but not limited to Employee Relations Services and Faculty Employee Assistance Program.
• Diverse perspectives are acknowledged; language and behaviors are modeled that build inclusiveness in the work environment.
• Ideas and suggestions are clearly communicated.
• Clarification of communication is requested when appropriate.
• Serves, manages and supports internal and external customers.
• Privacy is maintained at all times for patient and employee information.
• Actions are initiated to meet or exceed customer/co-workers expectations in delivering service by implementing the I Make the Difference philosophy (Ownership begins with me; Greet customers by making eye contact and smiling; Provide positive, professional and prompt responses, e.g. helping visitors find their way; Close every interaction with - Is there anything else I can do for you?).
• Appropriate resources throughout the Organization are used consistently to meet customer needs.
• Relationships with staff in other work areas are fostered to meet internal and external customer needs.
• Positive working relationships with peers, management and customers are maintained at all times.
• Organizational Mission and Values of Respect, Integrity, Stewardship and Excellence are evident in behaviors.
• Participates in performance improvement activities.
• Participation in Performance Improvement activities and initiatives is on-going.
• Initiative is demonstrated to proactively diagnose and resolve problems.
• Change is met with positive, supportive behavior.
• Participates as a team member and is accountable for own work responsibilities.
• Time off is scheduled to avoid disrupting workflow.
• Help is offered to others to solve problems and complete tasks to facilitate communication and positive team dynamics.
• Productive work habits are consistently displayed.
• Accountability for actions and decisions is demonstrated in daily work.
• Feedback is solicited and accepted in a positive manner.
• Constructive input is offered to support the work unit.

Position Compensation Range:
$67, $108,555.20 Annual


MINIMUM REQUIREMENTS

• Education: Bachelor's in Nursing.
• Experience: 3-5 years of clinic leadership experience. Background in surgical care preferred.
• License/Certification: Licensed to practice as a Registered Nurse in the Commonwealth of Virginia.

Physical Demands:
Job requires standing for prolonged periods, frequent bending/stooping, and reaching (overhead, extensive, and repetitive)


Repetitive motion:
computer keyboard. Proficient communication, auditory and visual skills, attention to detail, and ability to write legibly. Ability to lift, push, pull 50-100lbs. May be exposed to noise, radiation, blood/body fluids, and infectious disease.

The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff.

We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers.

All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.