Customer Service/collection Representative - Lee, United States - Benuck & Rainey, Inc.

Description

Responsibilities of a Customer Service/Collection Representative include:

• Effectively handle high volume of inbound and outbound collections calls
• Call consumers who owe money to our clients and discuss their ability to pay and share repayment options available
• Document consumer interactions in collections database
• Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
• Comply with FDCPA and state consumer protection laws
• Skiptracing
• Other duties as assigned

Qualifications of a Customer Service/Collection Representative:

• Excellent phone etiquette
• Ability to create a sense of urgency
• Strong negotiation skills
• Excellent communication skills
• Well organized, ability to multitask
• Efficient use of autodialer system
• Effective decisionmaking skills
• Basic computer skills
• Coachable: receptive to feedback and strive for continuous improvement

Physical Qualifications:

• Be able to lift a minimum of 5 pounds
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to communicate in a common language with or to individuals or groups verbally and/or in writing
• Be able to operate a computer, phone, or equivalent device
• Be able to complete a minimum of a 40hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Duties, responsibilities and activities may change at any time with or without notice.

Benuck & Rainey is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full-time, full benefit position.

Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays.

This an hourly rate position with uncapped monthly bonus opportunity. No agencies, EOE, drug free workplace.


Pay:
$ $25.00 per hour

Expected hours: 40 per week


Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Inperson
• Office

Work Location:
In person