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    Workforce & Analytics Manager - Chicago, United States - Alzheimer's Association

    Alzheimer's Association
    Alzheimer's Association Chicago, United States

    6 hours ago

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    Description

    Join our team as a Workforce & Analytics Manager

    About Us:

    The Alzheimer's Association is a leading organization in Alzheimer's care, support, and research. Our goal is to put an end to Alzheimer's and other forms of dementia by accelerating global research, promoting risk reduction and early detection, and delivering high-quality care and support.

    As a Workforce & Analytics Manager, your role will involve:

    • Leading the design and preparation of operational reports for Contact Center management and senior leadership.
    • Producing accurate staffing forecasts and developing efficient agent schedules.
    • Managing the Contact Center's participation in quality surveys and overseeing data analysis.
    • Liaising with IT-Infrastructure and external vendors to ensure optimal Contact Center technology functioning.
    • Maintaining Contact Center databases and software updates.

    Qualifications

    • Bachelor's Degree in General Business or equivalent knowledge and skills.
    • Years of experience in Call Center Management and workforce management.
    • Leadership experience.
    • Experience in data analysis, reporting, and workforce planning.
    • Skills in utilizing reporting tools and scheduling software.
    • Strong communication and analytical skills with attention to detail.

    Title: Workforce & Analytics Manager

    Position Location: Chicago, IL (preferred) or Remote

    Full-time position with competitive salary

    Reports To: Senior Director, Contact Center

    We are dedicated to diversity, equity, and inclusion and provide equal opportunities to all employees. Full-time employees receive a comprehensive benefits package, including medical, dental, vision, and more.

    Join us in making a positive impact on those affected by Alzheimer's. Visit our website to learn more and be part of our team!

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