Oracle Cloud Accounting Hub Lead: Managed Services - New York, United States - ACCELALPHA INC

Description

About the Company
Accelalpha is a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients.

Despite the challenges faced over the last few years, Accelalpha continued to grow rapidly providing stability for our employees and customers.

Accelalpha is proudly a Certified as a Great Place to Work and a Fortune 100 best workplace, and prides itself on a culture of support, diversity, and work life balance.

Accelalpha provides employees with the opportunity to work on cutting edge technologies and access to rapid career advancement.

Accelalpha's purpose is to help our clients solve critical business challenges through a unique approach to process improvement, solution design and project delivery.

Our success is based on a proven implementation track record, industry leading domain expertise and unmatched talent in our delivery teams.

A Managed Services Team Lead at Accelalpha is expected to engage in activities in support of day-to-day managed services activities.

The Team Lead is an experienced consultant who can support Oracle Cloud Financials (AR, AP, GL, FA) and can demonstrate Accounting Hub experience and skills.

Role & Responsibilities

• Serve as primary pointofcontact for assigned clients to ensure engagement and act as the liaison between the client, sales, resources, and other team members within Managed Services.
• Perform handson delivery of workshops, configuration, and other project tasks as necessary.
• Work directly with clients to ensure that all tickets and requests are properly addressed, assessed, prioritized, and worked through to completion. Ensure services are performed to the agreed to SLAs.
• Drive issue resolution as required. Investigated problems and issues that have been raised, pulling in other resources from the Managed Services team or Delivery if needed.
• Assist with transitioning clients into Managed Services post implementation golives and newly signed clients.
• Identify, manage, and communicate issues and risks, escalating as required to Senior Management.
• Understand client needs and proactively make suggestions that will improve customer satisfaction.

Qualifications and Education Requirements

• Minimum of 10 years' experience with Oracle ERP, with at least 57 years within Oracle Cloud.
• Handson and demonstrable experience and knowledge of Oracle Cloud Accounting Hub is a must.
• Excellent understanding of Financial Reporting requirements and practices
• Experience with endtoend Oracle Cloud ERP implementations configuring, implementing, and troubleshooting, upgrading and support.
• Experience with reporting tools (FRS, Smartview, OTBI).
• Advanced knowledge and experience of MS Office (Word, PowerPoint, Excel)
• Ability to maintain performance and take a leadership role during times of crisis e.g. SEV1 tickets.
• Experience working within a consultancy/systems integrator a bonus.
• Committed team player who is willing to share, learn and support fellow team members.
• Ability to be proactive and take initiative.

Preferred Skills

• People skills; effective team player with strong communication (verbal & written) and listening skills.
• Customerfirst mindset. Skilled at anticipating customers' needs and the ability to build relationships that enable collaboration among all stakeholders.
• Drive for results; ability to turn a customer from good to great.
• Strong time and resource management skills along with organizational skills; ability to prioritize and quickly respond to customer requests.
• Excellent written and verbal communication skills is articulate and can communicate succinctly to multiple levels; must be comfortable presenting to large and diverse audiences.

US Base Pay Disclosure

In addition to the base salary, this position includes an annual performance bonus, and other benefits such as 401(k), healthcare benefits, short-term and long-term disability coverage, life insurance, well-being benefits, paid vacation leave, paid sick leave, and paid holidays.

Please consider that some benefits are voluntary and may require economic participation both from the company and the employee.

Pay increments and frequency of payment will be in accordance with employment classification and applicable laws.


EEO Statement

We are committed to build diverse and inclusive teams and an equitable workplace for all our employees across the globe.

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