Compressor Rebuild Coordinator - York, United States - GEA Group

GEA Group

Verified Company

York, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Compressor Rebuild Coordinator:

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries.

Approximately 18,000 employees in more than 60 countries contribute significantly to GEA's success - come and join them We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Why join GEA

Job information

Reference Number

JR

Job function
Service

Position type
Full time

Site

3475 Board Road, YORK, PA 1740- Prepares and maintains compressor logs, machine repair, quotations, and develops and maintains a standardized filing system.

Develops standard processes for compressor rebuilds that will be implemented at all branch locations.- Your responsibilities and tasks:

Prepares and maintains compressor logs, machine repair, remanufactured compressors, and warranty compressors.
Files job files, build sheets, modification sheets, inspection records, etc.
Prepares estimates, quotes and customer correspondence at the direction of the supervisor or lead person.
Inputs jobs, purchase orders, work orders, job bills, and invoices and closes jobs in ERP system.
Processes mail for the department.
Maintains inventory of office and service supplies for the department.
Communicates with external customers to understand customer needs/expectations, establish a scope of work, and provide quotation.
Work with customer through work completion and ensure scope modifications are accounted for and quoted.
Create and maintain service call order data in the CRM and ERP (AX6) system
Responsible to create/modify/review service calls & projects in AX6 including parts ordering, activity creation, expense approving, invoicing, and closing.
Support the operational finance team with account invoice resolution and collection activities
Follow up and understand customer needs through proactive continuous customer diagnosis
Communicate, train, and ensure adherence to the departmental procedures for the rebuild coordinator team
Assist with service order management and forecasting reports for service management. This includes weekly and monthly backlog order and utilization reporting for each service branch office
Assist with creating and updating work procedures and process improvements based on customer and company feedback to achieve service excellence
Ensure and achieve high level (above 80%) of customer satisfaction and net promotor score results (above 80%) from workshop customer surveys for the service coordinator team
All other duties as assigned or directed by management